UX Researcher

Amazon • Newark, NJ

23h

About The Position

Revolutionizing the storytelling experience is just part of an Audible UX
Researcher's daily to-do list. You'll design and conduct comprehensive user
studies to uncover deep insights about listener behaviors and preferences. Like
us, you're customer obsessed, and every research question you pursue will be
driven by your profound understanding and curiosity about the customer
experience. Just when it seems a product is understood, you'll devise a new
study to uncover hidden user needs.

You immerse yourself in customers' experiences and the world around you to
uncover deep insights and drive meaningful innovations. As an expert in research
methodologies, you guide teams to valuable discoveries, leaving no question
unasked; you're passionate about uncovering both the overarching patterns and
the nuanced details. The passion of synthesizing findings is matched only by the
excitement of sharing actionable insights with your team. You're eager to refine
your research techniques and expand your analytical toolkit, but it's the
collaborative journey of discovery with your team that truly motivates you.

Requirements

• Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
• 3+ years of proven success leading User Research projects with demonstrated impact experience
• Experience conducting UX research (study design, execution, data analysis, and devising customer insights/recommendations) with varied research methodologies and the proven ability to execute the right methodology to get the needed result
• A portfolio that illustrates research informed decision-making, showcases deliverables, and ability to extract actionable insights from qualitative and quantitative data

Nice To Haves

• Master's degree in Human Factors, HCDE, or Cognitive Psychology
• Experience in consumer products and have completed at least two product life cycles
• The ability to tackle difficult research challenges for multiple features or at the product level
• Excellent communication, interpersonal, and analytical skills including the ability to present insights clearly and persuasively to colleagues, partners and stakeholders

Responsibilities

• Lead all phases of user research (study design, recruiting, moderation, analysis, reporting, communicating), making decisions to evaluate which user research methodology approaches work and which don’t, while working with limited guidance
• Design and conduct a wide spectrum of studies, ranging from quick usability tests on UserTesting in order to uncover friction in the user experience to diary studies on dScout and foundational interviews to uncover people's core needs, motivations, and goals
• Experiment with and integrate AI technologies throughout the research process and product development lifecycle, such as building storyboards and prototypes, and using AI to support research tasks
• Become a domain expert in the entertainment and media industry through use of prototypes and competitive/complementary products, as well as reviewing industry trends to develop a deep product intuition that guides your research
• Communicate the findings of your research and the impact on product and team goals

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level