UX UI Researcher (Indefinite US Work Authorization Required)

Crown Equipment Corporation-posted 25 days ago
Full-time • Mid Level
New Bremen, OH
Machinery Manufacturing
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Crown Equipment Corporation is one of the world's largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces and sells a broad range of forklifts, batteries, chargers, automation and fleet management technologies that are revolutionizing the material-handling industry. The position involves managing testing of interface concepts and functional UIs (User Interface) with users and customers, gathering feedback on potential usability and cognitive issues that design and development teams can prioritize, and working as an embedded team member in an agile environment.

  • Manage end-to-end process of testing interface concepts and functional UIs.
  • Write framing documents, lead planning sessions and collaborative analysis sessions.
  • Conduct heuristic analysis and communicate findings to audiences at multiple levels.
  • Gather feedback on potential usability and cognitive issues.
  • Manage and track all usability issues and testing results.
  • Assist the Design Research team on digital and physical product research.
  • Review analytics for InfoLink web and on-truck software.
  • Analyze data to look for potential usability issues.
  • 2-4 years related experience.
  • Bachelor's degree in Interaction Design, Human-Computer Interaction, Psychology, Anthropology, or Human Factors.
  • Non-degree considered if 12+ years of related experience along with a high school diploma or GED.
  • Must have valid driving privileges.
  • Frequent travel (6-20%) and frequent overnight stays (6-20%).
  • Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours).
  • Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.
  • Master's Degree or PhD in Interaction Design, Human-Computer Interaction, Psychology, Anthropology, Human Factors, or similar fields.
  • Skilled in planning, conducting, analyzing and communicating usability studies.
  • Skilled in the use of tools to document and communicate findings, including Microsoft 365, Microsoft Teams, Camtasia, Figma, FigJam and Adobe Creative Suite.
  • Health/Dental/Vision/Prescription Drug Plan.
  • Flexible Benefits Plan.
  • 401K Retirement Savings Plan.
  • Life and Disability Benefits.
  • Paid Parental Leave.
  • Paid Holidays.
  • Paid Vacation.
  • Tuition Reimbursement.
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