UX UI Researcher (Indefinite US Work Authorization Required)

Crown Equipment Corporation-posted 25 days ago
Full-time • Mid Level
OH
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Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces and sells a broad range of forklifts, batteries, chargers, automation and fleet management technologies that are revolutionizing the material-handling industry.

  • Manage testing of interface concepts and functional UIs (User Interface) with users and customers.
  • Gather feedback on potential usability and cognitive issues that design and development teams can prioritize.
  • Work as an embedded team member in an agile environment.
  • Manage end-to-end process of testing interface concepts and functional UIs.
  • Write framing documents, lead planning sessions and collaborative analysis sessions.
  • Conduct heuristic analysis and communicate findings to audiences at multiple levels.
  • Manage and track all usability issues and testing results.
  • Assist the Design Research team on digital and physical product research, including ethnography, competitive studies, workshop design, project framing and stakeholder communication.
  • Review analytics for InfoLink web and on-truck software.
  • Analyze data to look for potential usability issues, investigate issues through usability testing and interviewing, and relate usability findings back to analytics.
  • 2-4 years related experience.
  • Bachelor’s degree in Interaction Design, Human-Computer Interaction, Psychology, Anthropology, or Human Factors. Non-degree considered if 12+ years of related experience along with a high school diploma or GED.
  • Must have valid driving privileges.
  • Frequent travel (6-20%) and frequent overnight stays (6-20%).
  • Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday.
  • Per 8-hour shift: Sit 7 hours and stand 1 hour. Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations).
  • Regular interaction with others and performs a degree of independent work.
  • Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.
  • Infrequent lifting, walking and climbing stairs. Occasional use of office equipment (copiers, printers, etc.).
  • Master’s Degree or PhD in Interaction Design, Human-Computer Interaction, Psychology, Anthropology, Human Factors, or similar fields.
  • Skilled in planning, conducting, analyzing and communicating usability studies.
  • Skilled in the use of tools to document and communicate findings, including Microsoft 365, Microsoft Teams, Camtasia, Figma, FigJam and Adobe Creative Suite.
  • Health/Dental/Vision/Prescription Drug Plan
  • Flexible Benefits Plan
  • 401K Retirement Savings Plan
  • Life and Disability Benefits
  • Paid Parental Leave
  • Paid Holidays
  • Paid Vacation
  • Tuition Reimbursement
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