Crown Equipment-posted 23 days ago
Full-time • Mid Level
New Bremen, OH
Merchant Wholesalers, Durable Goods

Crown Equipment Corporation is seeking a User Experience professional to manage testing of interface concepts and functional UIs with users and customers. The role involves gathering feedback on usability and cognitive issues that design and development teams can prioritize, working as an embedded team member in an agile environment. The candidate will manage the end-to-end process of usability and concept testing, assist the Design Research team on product research, and analyze data from analytics to identify potential usability issues.

  • Manage testing of interface concepts and functional UIs with users and customers.
  • Gather feedback on potential usability and cognitive issues for design and development teams.
  • Manage end-to-end process of testing interface concepts and functional UIs.
  • Write framing documents, lead planning sessions, and conduct collaborative analysis sessions.
  • Conduct heuristic analysis and communicate findings to various audiences.
  • Manage and track all usability issues and testing results.
  • Assist the Design Research team on digital and physical product research.
  • Review analytics for InfoLink web and on-truck software.
  • Analyze data to identify potential usability issues and investigate through usability testing.
  • 2-4 years related experience.
  • Bachelor's degree in Interaction Design, Human-Computer Interaction, Psychology, Anthropology, or Human Factors.
  • Non-degree candidates considered with 12+ years of related experience and a high school diploma or GED.
  • Must have valid driving privileges.
  • Frequent travel (6-20%) and overnight stays (6-20%).
  • Job requires employee to drive a personal vehicle for company business less than 20% per week.
  • Master's Degree or PhD in Interaction Design, Human-Computer Interaction, Psychology, Anthropology, Human Factors, or similar fields.
  • Skilled in planning, conducting, analyzing, and communicating usability studies.
  • Proficient in tools like Microsoft 365, Microsoft Teams, Camtasia, Figma, FigJam, and Adobe Creative Suite.
  • Health/Dental/Vision/Prescription Drug Plan.
  • Flexible Benefits Plan.
  • 401K Retirement Savings Plan.
  • Life and Disability Benefits.
  • Paid Parental Leave.
  • Paid Holidays.
  • Paid Vacation.
  • Tuition Reimbursement.
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