UX Writer, Customer Journeys

Apple • Culver City, CA

4h

About The Position

Apple is where people do the best work of their careers. Work that has an impact
on individuals and the world. Work that is challenging and fulfilling. Work that
doesn’t always feel like work. This role is part of the Product, Design &
Marketing team on Apple Services, which includes a range of apps and services
spanning productivity, entertainment, cloud, and commerce. We’re searching for a
writer who can craft compelling copy that bridges the space between marketing
and in-product flows. You enjoy the challenge of communicating big ideas in few
words. You’ll join a team of writers in pursuit of creating expressive,
intuitive, and collaborative experiences that set new standards for the industry
and connect people in meaningful ways.

The Writing arm of our Product, Design & Marketing team works across services
and products, including ones that are currently available and ones that are just
barely being imagined. As a UX Writer dedicated to acquisition and retention,
your responsibilities will include: Working closely with partners in product,
design, and marketing to craft compelling growth journeys across multiple lines
of business Writing engaging headlines, push notifications, and other in-app
touch points Balancing customer goals, business requirements, and brand values
Advocating for the user while also understanding the interests of marketing,
business, and engineering groups Collaborating with growth and business teams,
as well as designers and other writers Navigating project reviews, balancing
feedback with best practices Designing and driving new methods to
operationalize writing excellence

Requirements

• 3-8 years of professional UX writing and/or copywriting experience
• Direct experience working on growth campaigns
• Experience collaborating across functions in product development
• Understanding of how to use experimentation and testing to improve performance
• Ability to present and defend writing choice
• Comfort offering and receiving feedback and working closely with partners around the company
• Ability to juggle multiple projects
• Experience working with design and product documentation and familiarity with design tools like Sketch
• A meticulous attention to detail

Nice To Haves

• Familiarity with AI writing tools
• Passion for Apple, its products, and its customers

Responsibilities

• Working closely with partners in product, design, and marketing to craft compelling growth journeys across multiple lines of business
• Writing engaging headlines, push notifications, and other in-app touch points
• Balancing customer goals, business requirements, and brand values
• Advocating for the user while also understanding the interests of marketing, business, and engineering groups
• Collaborating with growth and business teams, as well as designers and other writers
• Navigating project reviews, balancing feedback with best practices
• Designing and driving new methods to operationalize writing excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed