About the position
The Valet Parker at Harrah's Cherokee Casino Resort is responsible for parking and retrieving guest vehicles safely and courteously, ensuring the highest level of guest service is achieved and maintained. This role involves welcoming guests, assisting with luggage, and handling vehicles with care while adhering to company policies and procedures.
Responsibilities
- Receive vehicles from guests and issue parking tickets.
- Open all vehicle doors and welcome guests to the property.
- Assist arriving/departing guests with luggage.
- Handle guest vehicles safely and cautiously at all times.
- Accurately complete parking tickets with emphasis on the vehicle damage survey.
- Park and fully secure vehicles in approved lots or spaces.
- Handle key packs responsibly and return the complete key pack to the Valet key station.
- Be aware of the retrieval indication system and deliver vehicles quickly and safely.
- Move with a sense of urgency at all times when in and around the main entrance to the casino and the Hotel Porte.
- Assist disabled guests with entry and exit to the casino and their vehicles.
- Ensure that guest concerns are handled in an effective and courteous manner.
- Demonstrate high levels of service skills during each guest interaction.
- Delight guests with outstanding service.
- Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction.
- Be flexible and receptive to change in work environment and procedure.
- Assist with on and off-property transportation needs.
- Adhere to regulatory, departmental, and company policies/procedures in an ethical manner.
- Endorse the business objectives, ethics, and values of Caesars Entertainment.
Requirements
- A high school diploma or GED is required.
- A valid N.C driver’s license is required; CDL preferred.
- No more than one (1) DUI conviction or three or more moving violations in the past 3 years.
- Six months of previous Valet or transportation experience is preferred.
- Ability to drive and operate all types of passenger vehicles and light trucks.
- Ability to drive vehicles with manual transmissions.
- Excellent oral and written communication skills.
- Excellent interpersonal skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Ability to operate vehicles in a variety of extreme traffic and weather situations.
- Ability to distinguish vehicles according to make, model, and color.
- Ability to work independently.
- Neat, professional appearance with excellent personal hygiene.
- Documented teamwork behaviors and attitudes.
