Valet Supervisor - $14-$15 plus tips

Trailborn Hotel Management LLC•Wrightsville Beach, NC

1d•$14 - $15

About The Position

The Valet Supervisor serves as the ramp supervisor, doorman and shift leader in the absence of the Valet Manager and ensures seamless daily operations during assigned AM or PM shifts. This role provides direct supervision to the valet and bell team while maintaining the service standards and operational expectations established by the Valet Manager. The Supervisor reports to the Valet Manager and plays a critical role in ensuring continuous leadership presence for all shifts. We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

Requirements

1–3 years of valet, parking, or hospitality experience (supervisory experience preferred)
Strong leadership presence and problem-solving skills
Excellent communication and guest service abilities
Ability to remain composed in high-volume environments
Valid driver’s license with clean driving record
Flexible availability including AM/PM shifts, weekends, and holidays

Responsibilities

Supervise valet and bell team members during assigned shifts
Ensure smooth vehicle flow, traffic control, and efficient guest service
Assign daily positions and manage break rotations
Address and resolve guest concerns; escalate issues when appropriate
Monitor employee parking lot and ensure associates are parking in the appropriate area.
Reinforce service standards and professionalism
Provide on-the-job training and coaching
Monitor attendance, punctuality, and team performance
Complete shift reports and incident reports as required
Maintain organization of keys, podium, radios, and related equipment
Ensure adherence to safety and operational procedures