Vascular Area Service Manager - Mid South & Gulf Coast

Medtronic•Nashville, TN

1d•$125,000

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Vascular Area Service Manager collaborates with key PVH stakeholders to develop, coordinate, and execute service strategies to achieve short- and long-term business objectives within assigned area as it relates to service activities and program. Drive execution of key initiatives to achieve Vascular Area level goals. This role will provide direction and leadership to clinical employees in assigned area, including the hiring development and retention of talent. In addition, this role will maximize area personnel performance by developing and motivating Service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings. This role reports solid line to the Area Director and operationally to the National Service Director. Service Leadership Lead all area and district clinical support related activities and programs to efficiently optimize resources, deliver customer value, and deliver exceptional clinical guidance. Identify service opportunities with analytics and/or clinical specialist field visits. Address service opportunities through coaching or the development of specific measurable projects. Work with district (s)/territories/Area Sales Directors to ensure efficient and effective scheduling of Vascular procedures and clinical support. Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives. Lead and drive changes focused on strengthening of PVH Vascular acumen, prioritization of understanding and implementation of expanded PVH solutions to the customer, and customer engagement Responsible for Vascular Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities. Partner with sales team to drive key service initiatives and provide service assessments via periodic business reviews, QSR’s, etc. that highlight the value of Medtronic service to our customers Work with area and district leadership to align service resources based on business priorities and appropriate customer demands PVH Vascular Partner with National Service Director, Area Sales Directors and Vascular DMs to achieve business objectives, execute on PVH Vascular strategies, implant, revenue and expense goals Drive cross Vascular support for key PVH programs/needs Drive accountability through adherence to deadlines and timely documentation of clinical service-related activities including daily SalesForce.com entry of all case coverage and non-procedure activities (customer facing) ‘My Events’ for effective tracking all business activities aligned to PVH service performance objectives. People Management Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary. Coach and motivate employees to achieve service, implant and revenue goals. Partners with DM to foster a work environment that engenders positive energy, respect and teamwork among employees. Lead area level aligned districts to execute on key service goals and objectives Manage own service team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals Assist employees with individual clinical and professional development planning Continually work to maintain a strong, diverse bench of clinical specialist talent for future hiring opportunities Business Operations Communicate PVH Vascular, area and/or district vision, goals and activities Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO Pending's, warranty credits and required training Ensure efficient, effective use of inventory, expenses and assets Apply Customer Focused Quality Concepts

Requirements

BA/BS in engineering, life sciences, healthcare, nursing, exercise physiology or business
5 years of successful healthcare, field clinical/sales support professional experience
2 years of experience directly managing employees in a healthcare organization

Nice To Haves

Demonstrated business acumen
Experience in a healthcare related discipline
Ability to learn and understand technical aspects of business
Ability to manage, coach and develop managers and employees
Capable of critical/strategic thinking; ability to execute strategy
Medtronic experience in role that interacts with PVH vascular field organization
Knowledge of local cardiac customer base
Knowledge of PVH vascular service coverage requirements for implants and follow-ups
Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Lead all area and district clinical support related activities and programs to efficiently optimize resources, deliver customer value, and deliver exceptional clinical guidance.
Identify service opportunities with analytics and/or clinical specialist field visits.
Address service opportunities through coaching or the development of specific measurable projects.
Work with district (s)/territories/Area Sales Directors to ensure efficient and effective scheduling of Vascular procedures and clinical support.
Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.
Lead and drive changes focused on strengthening of PVH Vascular acumen, prioritization of understanding and implementation of expanded PVH solutions to the customer, and customer engagement
Responsible for Vascular Clinical Specialist recruiting and hiring.
Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
Partner with sales team to drive key service initiatives and provide service assessments via periodic business reviews, QSR’s, etc. that highlight the value of Medtronic service to our customers
Work with area and district leadership to align service resources based on business priorities and appropriate customer demands
Partner with National Service Director, Area Sales Directors and Vascular DMs to achieve business objectives, execute on PVH Vascular strategies, implant, revenue and expense goals
Drive cross Vascular support for key PVH programs/needs
Drive accountability through adherence to deadlines and timely documentation of clinical service-related activities including daily SalesForce.com entry of all case coverage and non-procedure activities (customer facing) ‘My Events’ for effective tracking all business activities aligned to PVH service performance objectives.
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary.
Coach and motivate employees to achieve service, implant and revenue goals.
Partners with DM to foster a work environment that engenders positive energy, respect and teamwork among employees.
Lead area level aligned districts to execute on key service goals and objectives
Manage own service team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals
Assist employees with individual clinical and professional development planning
Continually work to maintain a strong, diverse bench of clinical specialist talent for future hiring opportunities
Communicate PVH Vascular, area and/or district vision, goals and activities
Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO Pending's, warranty credits and required training
Ensure efficient, effective use of inventory, expenses and assets
Apply Customer Focused Quality Concepts

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)