Vault Associate Part-Time - 7064 Westend

The Home Depot

4d•Onsite

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. GET Involved GREET When in the aisles, offer to help customers or find another associate to assist. Offer to take them to a product they are looking for by saying “Let me show you where it is.” ENGAGE Make sure sales departments have products they need to do their job. Wear an apron at all times. When you see a customer, stop tasking, make eye contact, and ask the customer “can I help you find something?” When taking freight to the floor, be sure to follow store standards and make sure that aisles do not get blocked. Thank Say “Thank you for shopping with us. We appreciate your business.” to customers leaving the store. As the world’s largest home improvement specialty retailer, we operate over 2,200 retail stores across North America. All of our associates have one thing in mind — helping our customers build and improve their homes and businesses.

Requirements

Customer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.
Acts with Integrity: Demonstrates responsible and honest behavior in all Home Depot roles, tasks and responsibilities.
Communicates Effectively: Creates open channels of communication; adapts message to fit the audience; expresses ideas clearly and concisely; keeps others well informed; listens carefully to input and feedback.
Problem Solving: Reacts quickly and appropriately to customer problems; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.
Mathematical, accounting and computer skills: required to understand basic balances of safe and floats, deposits, shortages and overages
Attention to Detail: Concentrates on specifics despite distractions; catches errors before completing tasks; maintains high quality standards for his/ her work.
Adaptability: Quickly learns new skills, procedures or policies as necessary; responds appropriately to changing work demands; moves easily to new and complex tasks.
Safety Orientation: Follows safety policies and procedures; identifies and corrects safety hazards; encourages others to work safely.
Bending, squatting, reaching, twisting, lifting, pushing, pulling and moving items
Occasionally requires the ability to lift and move heavy and bulky items without assistance
Responding to public address system announcements
Requires listening for customer service calls, personal pages and general information announcements
Walking and Standing
Requires moving around the store to assist Customers
Identifying and reading reports, tickets and UPC labels
Requires recognizing, identifying and using merchandise and necessary reports

Responsibilities

Verify vault and key media counts from previous days sales
Balance safe and verify over shorts, increases, strips and till requests
Maintain cashier log and ensure retention SOP is followed
Ensure the Cash Machine is in working condition and act as the liaison with the vendor
Respond promptly to Head Cashier and MOD requests
Resolve customer payment disputes, double debits, left cash back, credit card chargebacks and lost credit
Make daily cash and cheque deposits
Log cashier overages and shortages
Maintain kronos system and report discrepancies
Process store and expense purchase orders
Resolve computer, cash register, self check out issues to reduce service calls
Provide friendly and courteous customer service to all associates
Inform management of missing media, sorts and overages
Train associates on Cash Machines, kronos and other store computer systems
Print and work reports as requested
Follow and communicate all Safety and Asset Protection standards and protocols
Other duties as assigned