vCIO

redShift•Saratoga Springs, NY

46d•$100,000 - $120,000

About The Position

Are you a seasoned IT professional with a passion for helping businesses succeed through strategic technology planning and execution? We're seeking a vCIO to act as the primary technology consultant and account manager for a managed services clients. This role is perfect for a business-savvy technologist who thrives on building relationships, solving complex challenges, and driving proactive IT strategies.

Requirements

Bachelor's degree or equivalent experience in Information Technology.
10+ years of IT experience, including consultative roles.
Proven ability to help clients make informed decisions, resolve high-complexity issues, and manage relationships.
Strong understanding of current and emerging technology trends.
Excellent interpersonal, organizational, and time management skills.
Ability to prioritize and manage multiple client requests and deliverables.
Exceptional written and presentation communication skills.
Team-oriented mindset with the ability to lead and train others.

Responsibilities

Own and manage customer relationships for assigned accounts, engaging with business owners, C-suite, and decision-makers.
Collaborate on IT initiatives to support client success, manage technology risks, and create business-centric IT strategies.
Handle onboarding for new Managed Services clients, ensuring a smooth transition.
Resolve high-profile support escalations and CSAT (Customer Satisfaction) issues.
Execute regular Business Reviews with clients and maintain IT strategy plans/roadmaps.
Assist with procurement requests, including BOM creation, quotes, and licensing.
Deliver proposals, oversee the sales cycle for IT solutions, and communicate the business impact of technical configurations in plain language.
Train and mentor Technical Account Manager (TAM) resources, ensuring adherence to process standards.
Educate clients on technological trends, best practices, and service offerings.
Assist with technology budgeting, quarterly and annually.
Provide guidance on client-specific IT processes to the support center team.