Vehicle Operations Support Specialist II

Cox Enterprises • Lakeland, FL

1d • $17 - $25 • Onsite

About The Position

Key Responsibilities: Become proficient in all knowledge base requirements in order to resolve clients needs as efficiently as possible. Become proficient in all platforms, systems and tools used to maintain client records, transactions, documentation and relevant data. Maintain appropriate documentation of conversations in designated systems to ensure handoff continuity and client profile accuracy. Manage inbound calls emails and texts in a timely and efficient manner. Identify client needs, research issue and provide solutions and /or alternatives. Build sustainable relationships and engage clients by providing best-in-class service. Meet and/or exceed established verification guidelines and key performance criteria. Work closely with our peers and BPO Partners to deliver on clients SLA's. Work across the organization as needed to resolve requests and correct issues/problems. Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained. Identify areas of process improvement. Effectively Communicate. Perform other duties as deemed necessary by management.

Requirements

• High School Diploma/GED and 3 Years experience in a related field or 5 years experience in a related field required.
• Prior clerical or administrative experience required.
• Must be able to sit or stand for prolonged periods of time.
• 1-3 years of clerical or administrative experience in the automotive industry.
• Excellent oral and written communication skills, particularly in a phone, email, SMS or chat context.
• Effective time management.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-focused service oriented professional.
• Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test.
• Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Become proficient in all knowledge base requirements in order to resolve clients needs as efficiently as possible.
• Become proficient in all platforms, systems and tools used to maintain client records, transactions, documentation and relevant data.
• Maintain appropriate documentation of conversations in designated systems to ensure handoff continuity and client profile accuracy.
• Manage inbound calls emails and texts in a timely and efficient manner.
• Identify client needs, research issue and provide solutions and /or alternatives.
• Build sustainable relationships and engage clients by providing best-in-class service.
• Meet and/or exceed established verification guidelines and key performance criteria.
• Work closely with our peers and BPO Partners to deliver on clients SLA's.
• Work across the organization as needed to resolve requests and correct issues/problems.
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.
• Identify areas of process improvement.
• Effectively Communicate.
• Perform other duties as deemed necessary by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED