Vendor Implementation, Senior Manager- Full Time Remote

Contributor Development Partnership, PBC•Boston, MA

19d•Remote

About The Position

The Vendor Implementation Senior Manager is responsible for end-to-end management of vendor onboarding, operational integration, and continuous improvement for key external partners supporting our payments, fulfillment, and direct mail operations. This role drives automation, process improvement, Lean enablement, and incident management across the program ecosystem.

Requirements

Demonstrated experience in vendor implementation, project management, or process improvement (preferably in payments, CRM, fulfillment, or direct mail environments).
Proven ability to lead cross-functional teams and manage complex vendor relationships.
Experience with automation tools, Lean methodologies, and incident/problem management.
Strong analytical, communication, and stakeholder management skills.

Responsibilities

Lead the planning, execution, and monitoring of vendor onboarding and operational integration for payments, fulfillment, and mail vendors.
Oversee project plans, set up activities, and cross-functional coordination to ensure timely and accurate vendor go-lives.
Identify and implement automation opportunities for manual tasks (e.g., onboarding checklists, stakeholder communication, ticketing, reporting).
Partner with IT/Technology and process improvement teams to further automate and streamline workflows.
Redistribute routine or transactional work to other teams or vendors as appropriate.
Serve as the primary point of contact for vendors, managing relationships, performance, and escalations.
Support vendor services, including credentialing, portal access, and service issue resolution.
Monitor SLAs, conduct regular reviews, and drive corrective actions as needed.
Oversee incident intake, triage, and resolution for program-related issues.
Lead or facilitate root cause analysis (Fish Bone, 5-Whys, etc.) and ensure implementation of corrective and preventive actions.
Champion Lean practices across the organization, including knowledge sharing, tool application, planning, execution, monitoring, and continuous improvement.
Facilitate Continuous Improvement events, standard work development, and visual management for vendor processes.
Collaborate with internal teams (Sales, Ops, PM, IT, CS&S, etc.) and external vendors to ensure alignment and successful outcomes.
Communicate project status, risks, and improvement initiatives to leadership and stakeholders.