Vendor Management Intern - Charlotte, NC, Summer 2026

Cox Enterprises • Atlanta, GA

1d • $22 - $33 • Hybrid

About The Position

The Customer Care Specialist II has a responsibility to ensure that the overall customer/service provider experience is “best in class.” This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the service provider’s needs are met and exceeding service provider and company expectations. Field a high volume of inbound calls and service provider requests with excellent customer service. Timely and accurate documentation and notation in all systems regarding each service provider contact Maintain high level of service provider compliance by validating insurance and license documents Assign service providers to operations for dispatching customer needs Coordinating towing audits as necessary Locating and validating outside vendors to meet customer needs Continuously develop and improve company capabilities in the area of vendor management Be professional and establish positive customer rapport, encouraging repeat business Partner in the creation and operation of a service provider advisory board Facilitate reporting and business reviews to drive service provider performance and strategic growth Additional duties and special projects as assigned

Responsibilities

• Ensure that the overall customer/service provider experience is “best in class.”
• Execution of the outlined processes within the work instructions with proficiency and enthusiasm.
• Demonstrate active listening skills to ensure that the service provider’s needs are met and exceeding service provider and company expectations.
• Field a high volume of inbound calls and service provider requests with excellent customer service.
• Timely and accurate documentation and notation in all systems regarding each service provider contact
• Maintain high level of service provider compliance by validating insurance and license documents
• Assign service providers to operations for dispatching customer needs
• Coordinating towing audits as necessary
• Locating and validating outside vendors to meet customer needs
• Continuously develop and improve company capabilities in the area of vendor management
• Be professional and establish positive customer rapport, encouraging repeat business
• Partner in the creation and operation of a service provider advisory board
• Facilitate reporting and business reviews to drive service provider performance and strategic growth
• Additional duties and special projects as assigned

Benefits

• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed