Vendor Operations Coordinator

Liquid Brand•Irving, TX

1d•Hybrid

About The Position

The Vendor Operations Coordinator supports the Preferred Partner Vendors department by owning day-to-day vendor coordination, service issue resolution, and operational follow-up activities. This role serves as a key liaison between external vendors and internal teams, ensuring services are executed accurately, issues are resolved efficiently, and vendor performance meets expectations. This position requires strong judgment, systems fluency, and the ability to manage multiple priorities in a fast-paced, vendor-dependent environment. The Vendor Operations Coordinator operates with a high degree of independence while escalating complex or contractual matters appropriately.

Requirements

Demonstrated experience working directly with external vendors or service providers
Strong problem-solving skills with the ability to evaluate situations, prioritize actions, and make sound decisions
Proven ability to manage multiple priorities in a fast-paced, high-volume environment
High attention to detail and accountability for data accuracy and follow-through
Strong communication skills with the ability to maintain professionalism during escalations or urgent situations
Proficiency with Microsoft Office Suite, particularly Excel and Outlook, working in NetSuite, Dynamics 365 and CRM platforms a plus
Comfort working across multiple systems and databases simultaneously
3–5 years of experience in vendor coordination, operations support, logistics, procurement support, or a related operational role
Associate’s degree or equivalent work experience preferred

Nice To Haves

Bachelor’s degree in Business, Operations, Supply Chain, or a related field is a plus but not required

Responsibilities

Serve as a primary point of contact for vendors regarding service execution, delays, and issue resolution
Coordinate follow-ups on delayed services, emergency requests, and escalations in partnership with internal teams
Investigate recurring vendor or service issues to identify root causes and recommend operational improvements
Maintain accurate records across multiple systems to ensure data integrity and operational visibility
Process and reconcile vendor service invoices, supporting month-end close and vendor payment activities
Utilize Excel and internal systems to prioritize service requests, track outstanding issues, and manage workload
Communicate professionally with vendors and internal stakeholders via phone and email
Support internal customer service needs during time-sensitive or emergency situations
Assist with reporting, summaries, and documentation related to vendor performance and service trends
Provide backup support to other departmental initiatives and projects as needed
Participate actively in team meetings and contribute ideas for process improvements and efficiency gains