Vendor Send Backs Associate

THRESHOLD ENTERPRISES LTD•Scotts Valley, CA

21d•$19 - $22•Onsite

About The Position

This role is responsible for the daily execution, tracking, and reconciliation of Vendor Send Backs (returns to suppliers) to ensure inventory accuracy, financial recovery, and compliance with vendor agreements. The position also provides operational support to Vendor Buyers as workload allows, helping maintain smooth purchasing, receiving, and vendor account processes under the direction of the Vendor Category Manager. This is a highly detail-oriented, process-driven role that directly impacts inventory accuracy, cash recovery, and vendor performance.

Requirements

Detail orientated
Strong communication skills
Ability to multi task while continuously meeting deadlines

Nice To Haves

Desktop applications.
Excel, Word, Outlook, enterprise level ERP software experience like Navision.

Responsibilities

Identifying product eligible for vendor return (damaged, expired, defective, overstock, recalls.
Verifying return authorization (RMA) requirements with vendors
Creating and maintaining vendor return documentation
Coordinating physical return shipments with the warehouse and carriers
Ensuring returned products is properly removed from inventory
Tracking shipments until vendor receipt is confirmed
Monitoring vendor credits and reconciling against invoices
Following up with vendors to ensure timely credit issuance
Escalating discrepancies or delays to the Vendor Category Manager
Maintaining audit-ready records of all send-back transactions
Assisting with purchase order creation and maintenance
Monitoring open orders and vendor confirmations
Tracking backorders, shortages, and delivery delays
Supporting discrepancy resolution
Maintaining vendor master data (pricing, lead times, minimums)
Preparing reports for the Vendor Category Manager
Supporting category level projects and process improvements
Perform all other tasks assigned by Threshold Management