Ventilation Product Support Specialist

React Health Holdings, LLC

1d•Remote

About The Position

React Health is a fast-paced, growth-driven manufacturer and distributor of medical equipment, dedicated to supporting patients, caregivers, physicians, and healthcare providers. With a focus on respiratory and sleep health sectors, we offer a comprehensive range of products and services across acute care, non-acute care, and home medical equipment. By integrating manufacturing and distribution, React Health addresses the needs of both undiagnosed individuals and those requiring therapy after diagnosis, particularly within the sleep and respiratory care sectors. This position is responsible for enabling sales growth and customer satisfaction by providing remote training and technical support. You will serve as a vital member of the ventilation team by enhancing the customer experience through remote training and expedient troubleshooting on the complete portfolio of React ventilators and remote monitoring.

Requirements

Credentialed Respiratory Therapist
At least 5 years of experience in ventilation with strong trouble-shooting skills; experience in DME and a strong clinical, and technical background in Mechanical Ventilation.
Must have Medical Sales industry experience
Must have HME Sales industry experience
Must have strong, virtual presentation skills and experience with Microsoft Teams
Must have proficient Excel skills
Ability to utilize CRM and analyze and utilize data
Good communication, including writing, speaking and active listening
Great project management skills, including organization, planning, time management and prioritization
Able to achieve goals with minimal supervision.

Nice To Haves

Ability to influence and build strong relationships internally and externally
Focus on continuous improvement for the business
Excellent attention to detail and project management skills.
Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people.

Responsibilities

Provide virtual product support and troubleshooting for the React Health portfolio of ventilation products and software solutions.
Work with the State stockpiles to ensure their ventilators are up-to-date on PM’s and accessories.
Deliver an exceptional customer experience through strong product knowledge, positioning yourself as resource for customers and providing timely follow-up.
Work as a resource to Clinical Sales Specialist, Sales and Customer Advocate Teams to educate DMEs and referral sources on the React Health ventilation products and software solutions.
Demonstrate a strong knowledge and understanding of all React Health ventilation products and Services as well understand of how to position them in the DME, Hospital, and Physician space.
Demonstrate a clear understanding of the clinical applications and benefits of our ventilation products and be proficient at presenting them in a virtual setting.
Be a conduit for Ventilation Market updates and Customer Feedback to Sales, Marketing, Engineering, Regulatory, Service, and Leadership on trends or challenges. Use internal processes developed to capture feedback. (NetSuite or TEAMs)
Build, Manage and Update customer contacts and interactions. Use internal tools to capture activities and contacts in NetSuite.
Work with React Health IT Team on software improvements, innovation roadmap, and issues with React Health Connect and MultiView Connect.
Attends and participates in departmental meetings. Attends seminars and training sessions necessary to maintain appropriate level of professional competence
Ensures all department compliance guidelines are met
Attends all meetings, in-services training, or continuing education as delegated by the supervisor
Provides customer focused interactions
Performs all duties necessary for the department as per department policies and procedures
Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department