Venue IT Specialist

Live Nation Entertainment • Raleigh, NC

5d • Onsite

About The Position

WHAT YOU'LL DO As a Venue IT Support Representative, the successful candidate will: Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff. Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures. Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology Be the onsite contact and provide guided access for visiting IT service or support providers Provide onsite assistance to tour production by helping to establish artist internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.” Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans. Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals. Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies. Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization. Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events. In addition to the various IT needs as indicated above, the Venue IT support role will be responsible for ensuring the proper operation of digital menu boards, digital wayfinding signs (primarily in the parking lot) along with various TV, satellite dish and audio systems throughout the venue.

Requirements

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferred
• Strong communication skills (oral and written) paired with a professional communication style
• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must have good availability, be reliable and a dependable team player with ability to work independently and under little supervision
• Must be able to adapt to a constantly changing and at times stressful work environment
• This position requires flexibility with scheduling, including the ability to accommodate evening and weekend shifts, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role.

Responsibilities

• Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.
• Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.
• Act as an onsite liaison with remote IT support teams troubleshooting reported issues with venue technology
• Be the onsite contact and provide guided access for visiting IT service or support providers
• Provide onsite assistance to tour production by helping to establish artist internet connectivity or otherwise fulfill the terms of artist/tour IT riders prior to and on “day of show.”
• Provide proactive “day of show” IT event support by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fans.
• Assist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminals.
• Develop, demonstrate and leverage a comprehensive understanding of venue network connectivity and deployed technologies.
• Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.
• Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.
• Ensuring the proper operation of digital menu boards, digital wayfinding signs (primarily in the parking lot) along with various TV, satellite dish and audio systems throughout the venue.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed