Part Time Verification Specialist I

Foundation Finance Company, LLC•Rothschild, WI

14h•$15 - $15

About The Position

The Verification Specialist I complete calls with applicants and dealers to verify accuracy and completeness of information received to proceed with the financing process and to ensure that all information is correct to prevent disputes, defaulted payments, and risk related activity. They must identify and report potential issues that arise during the verification process, assisting dealers & customers on how to resolve verification issues. Applicants must be reliable, dynamic, sociable and enthusiastic team players; while possessing a positive "can-do" attitude, excellent judgement and communication skills. Applicants must also have great attention to detail and ability to multi-task under the stress of deadlines with a strong desire to help the organization succeed. Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options. Office environment with significant time spent sitting, typing and talking on the telephone. Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally. Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.

Requirements

Two years of call center or customer service experience required.
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.
Strong typing skills and strong attention to detail
Professional phone presence and excellent verbal and written communication skills
Minimum of two evening shifts per week and every other Saturday.
Must have full time availability for training.

Responsibilities

Verify customer’s loan information via inbound and outbound calls, may include but not limited to validating identify, social security number, address, employment information, and project completion etc.
Recognize unusual scenarios and information and inquire further using critical thinking and active listening skills.
Accurately enter new or updated information received during verification calls in all operating system(s).
Document notes properly in all required areas per company processes and procedures.
Proficiently relay information to customers relating to interest, statements, and other account questions.
Identify, report, and escalate verification or risk related issues to management.
Handle inbound and outbound Dealer calls regarding Verification dispute issues that may include loan terms, documents, project completion, or inability to contact applicants prior to loan funding.
Review loan processing status and documentation to ensure customer calls are accurately handled and routed to appropriate department.
Acquire and maintain thorough knowledge and understanding of FFC's policies and procedures regarding the verification process.
Other duties as assigned by management.
Must be able to come to work promptly and regularly.
Must be able to take direction and work well with others.
Must be able to work under the stress of deadlines.
Must be able to concentrate and perform accurately.
Must be able to react to change productively.

Benefits

Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
401(k) with company match enrollment on day-one.
Paid, Sick and Volunteer Time Off
Paid Parental Leave Options
Employer Paid Life and Disability
Wellbeing on Demand Program
Flexible Work Environment with a casual dress code

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