Veterinary Client Service Coordinator

Ethos Veterinary Health • Dublin, CA

2d • $22 - $26 • Onsite

About The Position

As a Veterinary Client Service Coordinator, you are the first friendly face our patients and clients see upon arrival.
Remain calm in stressful and emotional situations while confidently interacting with clients in person and on the phone.
Thrive in a fast-paced environment, balancing multiple tasks such as:
Greeting clients and patients
Data entry
Requesting and sending medical records
Managing a multi-line phone system
Processing payments
Accurately scheduling appointments
Performing other administrative duties as needed
Communicate effectively with clients and medical staff, which is essential in this role.
Possess a genuine love for animals and a welcoming demeanor.
Show empathy, compassion, and provide reassurance to worried pet owners, which is crucial in this role.

Requirements

• High school diploma and a minimum of one year of customer service related work experience
• Competent computer skills including reliable and consistent ability to enter data into medical records; effective working knowledge of MS-Office suite (Word, Excel, Outlook)
• Type 45+ wpm and use 10-key calculator

Nice To Haves

• One year veterinary reception experience is preferred, however not required!
• Possess a genuine love for animals and a welcoming demeanor.
• Show empathy, compassion, and provide reassurance to worried pet owners

Responsibilities

• Greeting clients and patients
• Data entry
• Requesting and sending medical records
• Managing a multi-line phone system
• Processing payments
• Accurately scheduling appointments
• Performing other administrative duties as needed
• Communicate effectively with clients and medical staff

Benefits

• Opportunities for growth and advancement
• Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, and 3 weeks of accrued paid time off.
• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED