Veterinary Client Service Representative, CASE
About The Position
Colorado Animal Specialty & Emergency (CASE) in Boulder, CO, is a leading provider of specialty and 24-hour emergency veterinary services in Boulder. Our state-of-the-art, 27,000 sq ft hospital is staffed by experienced medical professionals, including board-certified specialists who are dedicated to delivering the highest level of compassionate veterinary care. Our mission is to preserve and enhance the human-animal bond by offering exceptional service through innovative medicine, community partnerships, and nurturing client relationships. We are currently seeking a Client Service Representative to join our Client Services team! In this role you will be the face of CASE for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Requirements
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Maintain coffee and supplies for client use
- Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
- Fluent English skills (speaking & reading) are required for the role
- Ability to work independently and with little or no supervision
- Ability to multi-task and produce quality work while making effective decisions
Nice To Haves
- fluency in multiple languages a plus!
Responsibilities
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Maintain coffee and supplies for client use
- Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Benefits
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
- For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
