Veterinary Practice Manager

Prism Veterinary Dentistry • New York, NY

15h • $78,000 - $85,000 • Onsite

About The Position

Prism Veterinary Dentistry is reimagining what specialty care looks like for pets, for clients, and for the veterinary professionals who make it all possible. As New York City’s first stand-alone referral practice dedicated exclusively to veterinary dentistry and oral surgery, Prism offers an environment where deep expertise, cutting-edge technology, and compassionate care converge. We are located at 19 West 21st Street in Manhattan.
We’re proud to be part of a small but growing movement to raise the bar for both patient care and workplace culture. At Prism, you’ll find a schedule designed with balance in mind, a leadership team that listens, and a spirit of innovation that keeps us constantly evolving. Whether you’re drawn to the precision and complexity of dentistry, the chance to work in a highly specialized field, or simply the opportunity to be part of a kind and passionate team, Prism is a place to thrive.
We’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive practices in the city. As Practice Manager at Prism, you’ll take the helm of daily operations alongside our Founding Medical Director, Dr. Ford, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary dentistry while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance.
We’re seeking someone who leads with integrity, thinks strategically, and is ready to build on the incredible foundation we've already laid. If you’re passionate about specialty medicine and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you.

Requirements

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting
• Strong understanding of veterinary operations
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

Nice To Haves

• specialty surgery or dentistry specific workflow experience preferred
• Bachelor's Degree in hospital administration, business management, or a related field preferred

Responsibilities

• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations
• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution
• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

Benefits

• Comprehensive medical, dental and vision coverage
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Paid Parental Leave
• Scrub Allowance
• Elective benefits through MetLife
• Employee pet discounts
• Discounted pet insurance
• unlimited CE registration reimbursement for management courses, leadership conferences, veterinary business seminars, and more
• support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager