Veterinary Receptionist

Community Veterinary Partners•Town of Salina, NY

23h•$16 - $17•Onsite

About The Position

Liverpool Animal Health Center is seeking a Veterinary Receptionist to join our team. We are a busy 4 doctor practice that sees dogs, cats, pocket pets, exotics, and wildlife. LAHC is AAHA and NYSVMS accredited. Our Mission: Liverpool Animal Health Center is dedicated to enhancing the bond between people and pets through compassionate, professional care. We strive to exceed our client's expectations by maintaining a state-of-the-art medical and surgical facility, employing a highly skilled and committed veterinary staff and educations our clients about the benefits and responsibilities of pet ownership through preventative healthcare. Why Work With Us? LAHC strives to use each staff member to the top of their skillset. We truly believe that by investing in our staff, we are investing in our practice and the betterment of veterinary medicine. We are passionate about elevating our staff and keeping them engaged with their work. We're proud to say that many of our staff have been with us for 20+ years and we have an excellent retention rate for newer staff. We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, PTO, paid holidays, 401k plans, CE, uniform allowance, access to Journey mental health support and much more! Our practice is open Monday - Friday 7:30 am to 6:00 pm and Saturdays 8:00 am to 12:00 pm. That means no overnight shifts or on call hours! Saturdays are rotated among our staff, giving you ample opportunity for full weekends off. We also close our hospital for a lunch hour every weekday to ensure that staff get a true break midday to rest and recharge. We feel strongly in a good work life balance to mitigate burnout and create a positive work environment.

Requirements

Excellent communication skills with both clients and team members
That "knack" for client care, including the ability to deescalate
Passion for a high-paced work environment
The desire to learn and grow!

Nice To Haves

Veterinary experience preferred but willing to train the right candidate!

Responsibilities

Answers telephones and places calls quickly, efficiently and in a professional and friendlymanner, using a multi-line telephone system.
Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
Receives and transmits telephone and fax messages accurately and promptly
Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
Prepares health certificates, immunization certificates, and euthanasia certificates
Prepares client invoices and obtains payment after services are performed.
Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
Maintains a polished and professional appearance
Performs other duties as deemed necessary