Veterinary Receptionist

VetPartners

About The Position

An integral part of our local community since 1978 We are here not only to treat, but also to guide and support pet parents so they can give pets long, happy, and healthy lives. Whether it’s offering trusted advice on everyday care, creating personalised treatment plans, or simply being there when you need reassurance, our team is dedicated to building lasting relationships our patients. Being so strongly integrated with our local community is important to us, we provide gold standard client and patient care that ensures our patients and pet parents have the best possible experience. We have a wonderful, dedicated client base who know they can rely on us for sound advice and treatment options. We also look after ourselves and our staff, from rostering that lets you do what you love outside of work to regular catch-ups to celebrate wins, share learnings and to solve problems together. It doesn’t matter what role you are in, if you have an idea we want to know about it. All of this starts from the first time an owner calls, through to following up after treatment – and this is where you come in. A lot of the time when someone calls a vet it’s because their pet is in distress, sick or has injured themselves. It is in high-stress and emotional moments like these where a reassuring voice on the other end of the line gives everyone sense of calm, and allows them to know that help is there. Being able to work with people in distress, get the required information and make the process seem like it happens every day (because it can) is what we are looking for in the ideal candidate. High EQ, high attention to detail, calm in the chaos while getting things done. It doesn’t just help the pets and pet-parents, it helps the entire team.

Requirements

You will have experience working in a clinical environment (human health or animal health)
Excellent organisational skills
The kind of attitude where if something needs to be done, you just get it done and not walk past it
It goes without saying, but you really do need to like animals