Vice President, Client Service Management

BNY Mellon • Lake Mary, FL

5h

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Vice President, Client
Service Management to join our Total Wealth Services Ops team. This role is
located in Lake Mary, FL.

In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field or the equivalent combination of education and experience.
• Typically 5-7 years of experience.
• Strong client relationship management skills, with the ability to build and maintain long-term partnerships.
• Excellent problem-solving abilities, capable of resolving complex issues with a client-centric approach.
• Effective communication skills, both verbal and written, to articulate solutions and influence stakeholders.

Nice To Haves

• Advanced degree (e.g., MBA) preferred.

Responsibilities

• Serve as a point of contact to clients on service issues and assist in developing strategy to deliver world-class client service across multiple products.
• Collaborate with clients and internal stakeholders to align client needs with BNY's commercial strategy.
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and suggesting opportunities.
• Provide exceptional service to meet client expectations across all products and services.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level