Vice President, Client Service Manager

BNY Mellon • Pittsburgh, PA

5d

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Vice President, Client
Service Manager to join our team. This role is located in Lake Mary, Florida.

In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree in Business, Finance, or a related field preferred.
• Relevant certifications in client service or management.
• Typically 4-7 years of experience in client service management or a related field, with a track record of leadership and operational excellence.
• Strong leadership and team management skills, with the ability to foster a collaborative and client-focused environment.
• Excellent communication and interpersonal skills, essential for building and maintaining client relationships.
• Analytical and problem-solving abilities, with a focus on operational improvement and client satisfaction.

Nice To Haves

• 0-1 years of management experience preferred. Experience in an operational area and/or client services preferred.

Responsibilities

• Develop and maintain strong client relationships by demonstrating expertise in client operations and reporting, ensuring consistent and high-quality service delivery.
• Lead a team of client service professionals, fostering a collaborative and empowering work environment that aligns with BNY's principles and supports the strategic pillars.
• Analyze client feedback and operational data to identify areas for improvement, implementing solutions that enhance client satisfaction and operational efficiency.
• Ensure compliance with industry regulations and company policies by maintaining up-to-date knowledge and training within the team.
• Collaborate with cross-functional teams to address client inquiries and issues promptly, ensuring alignment with organizational goals and client expectations.
• Drive initiatives to improve client service processes, leveraging technology and best practices to optimize service delivery.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level