Vice President, Client Services

Spectrum Science

1d•$140,000 - $185,000•Hybrid

About The Position

Connecting humankind to its best healthlife is not just our mission at Spectrum; it’s what drives us to “Be Thinkful.” A term we use to encourage innovation, spark creative solutions to our client’s greatest challenges and your invitation to passionately share your unique perspective and ideas. As the only full-service, fully-integrated, science-focused firm that unites global marketing, communications, and media under a single P&L, we specialize in going beyond the science quo to deliver best-in-class work for our clients. The Vice President will be responsible for closely supporting the Client Relationship Leader to drive interwoven programs focused on supporting clients R&D business, which may include: corporate communications, scientific communications and data milestones, digital and social strategy, internal communications, executive visibility and thought leadership.

Requirements

A Bachelor’s Degree in communications, English or similar major
At least 8-10 years agency experience, including experience in healthcare and science communications/public relations
Experience supporting pipeline communications for biotech/pharma clients, or similar high-science communications experience preferred
Advanced knowledge of Microsoft Office (Outlook, PowerPoint, Word, etc.) and familiarity with media tools (e.g., Cision, Bloomberg Terminal, HootSuite)
Be able to manage multiple projects and/or accounts simultaneously, demonstrate adaptability to new information and shifting priorities
An extreme attention to detail
Professional demeanor and pride in work product
Ability to excel in a team environment as well as work independently
Resourceful and effective problem solver with strong sense of urgency, proactivity and critical thinking skills
Client-service oriented mindset
Excellent written and verbal communication skills
Proven ability to receive and deliver feedback on performance
An ability to effectively manage, mobilize and mentor teams

Responsibilities

Manage all facets of a multidimensional, interwoven team and provide sound, strategic counsel to ensure progress, action and results; keep senior leadership informed and bring them in when necessary to maintain high-quality service and execution
Develop thorough knowledge of client industry landscape, scientific approach and business objectives as to identify strategic opportunities
Partner with subject matter experts (content strategy, social, earned media) team to develop strategic programs that meet client goals
Lead teams in executing patient-centric client events including strategic planning, material development, coordinating with client cross-functional teams and overseeing logistics
Work with senior leadership to expand strategic thinking and identify growth opportunities
Review wide-array of complex, strategic scientific communications materials and other deliverables (e.g., corporate/product narratives, messages and Q&As, results reports, leader talking points, scientific animation video scripts, owned and sponsored articles)
Take the lead on plans and high-level deliverables (e.g., yearly planning)
Participate and actively contribute to all-agency/IAT meetings, as appropriate and as the face of Spectrum
Manage account financials including staffing and projections, budget tracking and monthly billing packages to ensure team is on trend; liaise with client on budget recommendations
Ensure team meets deadlines, manages priorities and effectively communicates to both internal and external stakeholders
Supervise junior staff and play an active role in their professional development; identify and champion both account-specific and agency-wide visibility opportunities for self and team members
Contribute to new business opportunities

Benefits

We want to ensure our employees are living their best (health and professional) life and offer a variety of benefits and perks which support our flexible work environment.
All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination.
No matter where you work, you’ll benefit from the monthly cell phone reimbursement.
Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
Bring your friends to work at Spectrum and earn a generous referral bonus.
Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
Thorough onboarding including accessible conversations with leadership.
401k with company match and 1:1 Financial Coaching and Education.
Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.