Vice President, Engagement Lead

Gainwell Technologies LLC

2d•$160,000 - $228,600•Remote

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Responsible to ensure that the delivery of the service or technical solution meets contractual specifications. Shapes and drives strategies to ensure that company's delivery model remains a competitive differentiator through expert talent, service delivery innovation and unparalleled quality. Leads the company's global service operations through our global delivery networks and service executives with a focus on ensuring quality and consistency of delivery to our clients. Develops and maintains a strategy for use of leveraged service centers. Your role in our mission Serves as a key contributor to shaping the company's vision and direction for a global delivery model. Responsible for an operational model that delivers exceptional client service with minimal complexity. Evaluates effectiveness of company performance in relation to contracts, delivery and effectiveness. Recommends methods to increase performance and delivery standards. Provides an independent voice and advice on review of proposals, on-going projects, and accounts to ensure compliance and consistency in the delivery of offerings. Oversees delivery assurance reporting. Partners with legal and financial teams to assess compliance with legal and financial standards and best practices. Ensures delivery model adheres to standards, policies and best practices across the enterprise. Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations. Balances cost saving measures with needs of department. Works with Portfolio Management, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs. Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments. Ensures that delivery costs are within or better than the delivery costs contracted in the service delivery agreement. Develops a strategy for use of leveraged service centers to enhance cost effective service deliver.

Requirements

Master's degree or equivalent combination of education and experience
Twenty or more years of related experience
Fifteen or more years in a supervisory or management capacity included
Experience working with a product and services delivery in a global environment
Experience working in a global organization of size, scope and complexity
Experience working with management implications of various forms of financial data and contracts/service agreements

Nice To Haves

Master's degree in related field preferred

Responsibilities

Serves as a key contributor to shaping the company's vision and direction for a global delivery model.
Responsible for an operational model that delivers exceptional client service with minimal complexity.
Evaluates effectiveness of company performance in relation to contracts, delivery and effectiveness.
Recommends methods to increase performance and delivery standards.
Provides an independent voice and advice on review of proposals, on-going projects, and accounts to ensure compliance and consistency in the delivery of offerings.
Oversees delivery assurance reporting.
Partners with legal and financial teams to assess compliance with legal and financial standards and best practices.
Ensures delivery model adheres to standards, policies and best practices across the enterprise.
Directs, manages, develops and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations.
Balances cost saving measures with needs of department.
Works with Portfolio Management, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs.
Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments.
Ensures that delivery costs are within or better than the delivery costs contracted in the service delivery agreement.
Develops a strategy for use of leveraged service centers to enhance cost effective service deliver.