Vice President, IT Infrastructure & Operations

Mattamy Homes

6d • Hybrid

About The Position

At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.
Learn more about what makes working at Mattamy special and our award-winning culture.
Mattamy Asset Management is partnering with Pender & Howe to lead the recruitment initiative for the Vice President, IT Infrastructure & Operations role. Qualified candidates will be contacted by a Pender & Howe representative.
The Vice President, IT Infrastructure & Operations is a senior technology leader responsible for the stability, performance, and evolution of the organization’s IT infrastructure and end‑user technology services. This role provides executive leadership across network services, service desk, and division‑based IT support, ensuring employees across the enterprise are supported by reliable, secure, and scalable technology services.
As a key member of the Technology Leadership Team, the VP partners closely with the CTIO, executive peers, and business leaders to deliver operational excellence while modernizing the IT operating model to meet changing business needs. This role balances day‑to‑day operational stewardship with forward‑looking leadership focused on resilience, user experience, and long‑term value.

Requirements

• A bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience.
• 10+ years of progressive leadership experience in IT infrastructure, operations, or end‑user services within complex, enterprise environments.
• Proven experience leading large‑scale IT operations organizations, with accountability for service reliability, user experience, and operational risk.
• Demonstrated ability to build, lead, and inspire multi‑disciplinary teams, driving performance, accountability, and continuous improvement through change.
• Strong understanding of IT service management and operational governance (e.g., ITIL), with experience using KPIs, SLAs, and service frameworks to guide decision‑making.
• Solid financial and commercial acumen, including experience managing budgets, vendor relationships, and technology service contracts.
• Executive‑level communication and influence skills, with the ability to translate technical topics into business impact and partner effectively with senior leaders.
• Willingness and ability to travel within Canada and the United States, as required.

Nice To Haves

• Experience leading large, front‑line IT or end‑user support organizations in geographically distributed or multi‑division environments.
• Experience in the homebuilding or construction industry
• Experience with the following technologies and platforms:
• Service & Monitoring: Freshservice, SolarWinds
• Microsoft Ecosystem: Microsoft 365 (Outlook, Teams, SharePoint), Active Directory, Intune, Autopilot, MFA, SSO, PIM/LAPS
• End‑User Devices & Hardware: Apple, Windows, Android devices; Dell hardware
• Enterprise Applications: JD Edwards, Microsoft Dynamics CRM
• Remote Access & Support: LogMeIn

Responsibilities

• Provide enterprise leadership and strategic oversight for IT Infrastructure & Operations, including Network, Service Desk, and Division Services, supporting employees across Canada and the United States.
• Lead a distributed organization of approximately 30 team members (3 direct reports), building strong leadership capability, clear accountability, and a culture of service excellence across front‑line IT functions.
• Own the health, resilience, and performance of the IT operational environment, ensuring infrastructure and end‑user services reliably support business continuity and productivity across regions.
• Drive the evolution of IT operations, modernizing service delivery, tooling, and processes to improve reliability, efficiency, and the overall end‑user experience.
• Establish and model a culture of operational discipline and continuous improvement, supported by clear governance, service metrics, and IT service management practices.
• Serve as a trusted executive partner to the business, working closely with leaders across functions and geographies to ensure technology services align with operational priorities and employee needs.
• Develop and mentor leaders and teams, strengthening engagement, succession, and capability across a geographically distributed IT operations organization.
• Advise the CTIO and senior leadership on operational risk, infrastructure strategy, capacity planning, and investment priorities.
• Oversee vendor and managed service partnerships, ensuring service providers deliver consistent performance, value, and alignment with enterprise standards and expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive