Vice President of Commercial Service

R&R Insurance and Wealth Management Career•Waukesha, WI

26d

About The Position

The Vice President of Commercial Lines Service is responsible for the overall leadership, strategy, and performance of R&R’s Commercial Lines Service organization. This role partners closely with Commercial Sales leadership and executive leadership to ensure a scalable, efficient, and client-focused service model.

Requirements

Extensive experience in Commercial Insurance, including strong knowledge of commercial lines coverages and carrier relationships
Active Property & Casualty license required
Proven experience leading and managing people, including coaching, performance management, and navigating difficult conversations
Demonstrated success leading change initiatives and implementing process improvements within a service organization
Experience implementing or utilizing technology solutions to improve workflows and efficiency
Strong executive communication skills, both written and verbal
Highly organized with the ability to prioritize, delegate, and manage multiple initiatives simultaneously

Responsibilities

Provide strategic leadership and direction for the Commercial Lines Service Team, supporting continued growth and operational excellence
Lead, mentor, and develop service leadership and team members, with a strong focus on talent development, engagement, and retention
Evaluate and refine business processes to improve efficiency, consistency, and client experience
Drive initiatives related to workflow optimization, technology adoption, and service delivery improvements
Partner with Commercial Sales leadership to support new business growth while maintaining high service standards
Oversee hiring, onboarding, and workforce planning for the Commercial Service organization
Lead change management efforts as the department evolves, including new systems, policies, and procedures
Support annual planning, goal setting, and performance measurement for the department
Serve as a trusted leader and escalation point for complex client or internal matters

Benefits

Competitive salary and paid time off
401(k) with company match and annual profit sharing
Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, and more
Family-friendly environment with a 37.5-hour work week
Smart casual dress code
Onsite workout facility and sit/stand desks (Waukesha office)
Community involvement through creative fundraising and outreach events
Company-paid licensing and continuing education
Discounted personal auto and homeowners insurance
The culture of a close-knit organization with the resources and stability of a large firm