Vice President Of Operations - Primary Care

BrightSpring Health Services•Louisville, KY

About The Position

The Vice President of Primary Care Operations leads the operations of Abode Care Partners, the home-based primary care service line within BrightSpring Health. This includes services spanning In-home, Assisted Living, Group Homes, Independent Living, and Skilled Nursing Facilities. Oversight includes all aspects of operational influence including leadership of regional dyad (clinical and business) leaders, execution of growth strategy, implementation of value-based strategies, recruitment/retention, productivity management, and relationship management with partner organizations. Currently, this encompasses 13 states (with an expectation to add 9 additional states by year-end 2024), 300 locations, 15k patients, and roughly 200 employees. This role is a key thought leader for the leadership team and will partner to set strategy across the business unit. Ensuring appropriate infrastructure, regulatory compliance, and policy/procedure management that drive financial success are critical elements of the role.

Requirements

Graduate Degree
Ten or more years progressive leadership experience
Proven track of leading efficient, effective, and complex clinical operations and processes with strong results
Broad and deep understanding of healthcare and population health, including major trends/forces affecting the industry
Extensive range of advance analytical capabilities
Highly skilled at building and developing teams with a focus on a strong culture
Exceptional skills in synthesis and communication (verbal and written)
Possesses outstanding project management and problem-solving skills
Demonstrated ability to develop strong, trusting relationships, both internally and externally in a complex environment
Ability to forge collaborative and productive relationships where there is overlap in roles
Comfortable working both independently and collaboratively with other team members within the company
Ability to travel up to 30%

Responsibilities

Accountable to drive key metrics and outcomes – EBITDA, patient lives growth, quality outcomes, productivity, customer satisfaction, retention; including the development or revision of metrics, as indicated
Partner to develop and execute upon growth strategies – including business plans and operating frameworks - within the core footprint and within new markets
Collaborates on the design and development; directs the execution of value-based strategies to include Transitional Care and Chronic Care Management programs, Annual Wellness Visit completion, health risk assessments, and risk stratified approaches to care delivery
Establish a scalable infrastructure – people, process, and technology – to enable efficient operations and clearly defined staffing ratios to support optimal outcomes
Professional development of all operational leaders with accountability targets and review mechanisms
Directs the access and care coordination capabilities for patient and customer service strategies for all clinical operations
Collaborates to refine cross-selling strategies and measurement with other BrightSpring service lines (e.g.: home health, hospice, pharmacy, etc)
Proactively problem solve to resolve operational barriers and prioritize regional work and approaches
Ensures effective design and implementation of recruitment and retention programs
Analyzes performance trends to target and prioritizes work effort changes required to accomplish goals
Create processes and mechanisms to prospectively manage customer relationships; serve as an escalation point for strategic or difficult relationships, as needed
Continual review and assessment of processes, technology, skill mix, and workflows to drive efficiency and best-in-class capabilities
Ensure clearly defined goals and expectations for all team members, including support of a performance improvement process
Other duties as assigned