Vice-President of Operations - Elderlife Financial

SilverAssist•Hendersonville, TN

2d•$100,000 - $150,000

About The Position

ElderLife Financial is seeking a Vice President of Operations to lead and own the full operations function across the business. This is a leadership role for a proven operator who can bring structure, accountability, consistency, and execution across the organization. The VP of Operations will serve as a key partner to the President and help lead the business through its next stage of growth. This role is for someone who can truly own operations end to end. We need a leader who is highly organized, technology forward, process driven, and capable of managing both day-to-day execution and larger cross functional initiatives. The right person will be a builder, problem solver, and team leader who can drive performance, improve systems, and create alignment across departments. This is a critical leadership role for the business. We are looking for someone who can take full ownership of operations, strengthen execution across the organization, and serve as a trusted operating partner to the President. The right person will help create a more disciplined, scalable, and consistent operating environment across both ElderLife Financial and AidandAttendance.com.

Requirements

Proven operations leadership experience, ideally in a senior or executive role
Strong general management skills with the ability to lead across functions
Experience owning complex operations in a service based business
Technology forward mindset with experience improving systems and workflows
Strong project management and execution skills
Ability to lead teams, drive accountability, and improve performance
Excellent communication and organizational leadership skills
Someone who is dependable, proactive, and capable of being a true right hand to the President
Strong judgment, follow through, and ability to solve problems quickly and effectively

Nice To Haves

Experience in financial services, insurance, healthcare, senior care, or related service industries
Experience managing operational teams across multiple brands or business lines
Track record of scaling processes and improving organizational performance
Comfortable working in a fast moving, entrepreneurial environment

Responsibilities

Own the full operations function across ElderLife Financial and AidandAttendance.com
Lead, manage, and develop the operational team
Create structure, accountability, and consistency across the organization
Partner closely with the President on company priorities, execution, and special projects
Drive operational excellence across service, workflow, reporting, and performance management
Improve and standardize processes to support scale, quality, and efficiency
Lead cross functional initiatives across operations, sales, client service, technology, and finance
Identify and implement technology and systems improvements to modernize the business
Ensure strong follow-through and execution on key company initiatives
Build and maintain dashboards, metrics, and operating rhythms that keep the business aligned
Help create a strong leadership culture grounded in accountability, urgency, and high standards