Vice President of Programs

Habitat for Humanity Tampa Bay Gulfside•Clearwater, FL

1d•Onsite

About The Position

The Vice President of Program is a senior leadership role responsible for the strategic development, oversight, and execution of all homeowner-focused programs. The Vice President of Program will oversee a diverse range of responsibilities designed to ensure homeowner candidates success within the program and foster and foster long-term homeownership. This includes responsibility for improving how the organization delivers all aspects of program delivery, from first applicant contact through closing/program completion. This role leads change, improves efficiency, and sets clear performance standards across homeowner services, mortgage-related functions, education, and compliance. The position works closely with and is a part of the affiliate’s Executive and Leadership Teams.

Requirements

Ability to design, manage, and continuously improve complex, multi-step programs with multiple stakeholders, handoffs, and compliance requirements.
Demonstrates strong ownership of outcomes from intake through completion.
Outstanding verbal and written communication skills. Communicates clearly, concisely, and confidently with internal leadership, external partners, funders, and stakeholders. Organizes information for efficient executive review and decision-making.
Ability to map workflows, identify bottlenecks, simplify processes, and implement solutions that improve efficiency without sacrificing quality or compliance. Thinks end-to-end and designs for repeatability and scale.
Demonstrates strong understanding of compliance-driven environments and the ability to ensure consistent adherence to program requirements, documentation standards, and regulatory obligations across teams.
Ability to lead teams through change by clearly communicating expectations, addressing resistance, and maintaining momentum during periods of transition or growth.
Ability to lead managers, coach staff at varying levels of experience, and raise performance across teams.
Strong customer service orientation.
Proficient in basic computer applications, such as Microsoft Office Suite (Word, Excel, Outlook)
Maintains a strong focus on clarity, consistency, and dignity in the homeowner experience.
Ensures program design and delivery reduce confusion and support long-term homeownership success.
Enjoy working with diverse client base.
Maintains confidentiality of information.
Ability to work a flexible schedule including attendance at evening meetings and weekends.
High School Diploma required, with an equivalent combination of experience.
Minimum of 10 years of progressive leadership experience in operations, program management, or service delivery.
Demonstrated success leading complex, multi-step programs in regulated or compliance-driven environments, managing managers, improving performance, and building clear, repeatable processes.
Strong operational mindset with a bias for action and sound judgment.
Effective people leader who sets clear expectations, develops talent, and leads through change.
Clear, concise communicator with executive presence.
Data-informed, outcome-oriented, and mission-aligned while maintaining discipline, accountability, and consistency.
Must have a valid driver’s license and clean driving record with reliable transportation.
Ability to pass a Criminal Background check, drug screening, and sexual offender check.
Ability to speak English fluently and possess English written skills

Nice To Haves

Bachelor’s or advanced degree or relevant professional certifications preferred but not required.
Background may include private sector, public sector, or consulting roles; direct nonprofit or housing experience is not required.
Bi-lingual not required.

Responsibilities

Provide strategic leadership and direction for all Homeowner Services programs across the entire service area, in alignment with the organization's mission and goals.
Lead, manage, and mentor a high-performing team of program staff.
Foster a positive and collaborative work environment.
Provide professional development opportunities for team members.
Develop and implement a long-term vision for program growth and impact.
The Vice President of Programs leads all programmatic functions related to homeowner intake, education, underwriting readiness, matching, and closing coordination.
This role designs, refines, and manages clear workflows that move families through the program efficiently and predictably, while identifying bottlenecks and operational inefficiencies and implementing practical solutions to improve throughput and reduce delays.
The Vice President of Programs ensures consistent standards, expectations, and execution across all program areas.
Builds, coaches, and supports a high-performing management team by setting clear expectations, goals, and accountability for staff.
This role is responsible for developing individuals through ongoing coaching, feedback, and performance management, and for fostering a culture of ownership, clarity, and continuous improvement across the department.
Creates and maintains standard operating procedures that are clear, practical, and consistently followed.
In partnership with organizational leadership, this role supports the scaling of programs to meet long-term growth goals, leverages data and reporting to guide decision-making and monitor performance, and improves the homeowner experience by reducing confusion and increasing transparency throughout the program.
Oversee the design, implementation, and day-to-day functions of homeowner programs across the organization.
Lead and oversee Mortgage Operations function, ensuring efficient, accurate, and compliant loan processing across all stages of the homeownership program.
Oversees all Homeowner Services functions to ensure the effective delivery and programmatic compliance of the homeownership program.
Responsible for overseeing the homeowner eligibility process, ensuring that all applicants meet the necessary financial and programmatic requirements for sustainable homeownership.
Develop and implement strategies to cultivate and manage a robust pipeline of prospective program participants to meet the needs of the affiliate.
Implement effective outreach strategies to attract and engage potential program participants.
Build and maintain strong relationships with community partners, stakeholders, and referral sources.
Monitor pipeline activity and identify opportunities for improvement.
Ensure all homeowner programs adhere to applicable federal, state, and local regulations, as well as Habitat for Humanity International (HFHI) policies and industry best practices.
Maintain oversight of compliance requirements related to mortgage servicing, income certification, fair housing, and lending practices.
Prepare and present reports on program performance, impact metrics, and compliance status to leadership, funders, and regulatory agencies.