Business Management - Design Management Office (DMO)

JPMorganChase • Wilmington, NC

13d

About The Position

As a Vice President in the Operations Business Management team within the Design & Customer Experience (DCE) organization, you will collaborate closely with senior design leads to facilitate and track design project work. This role requires a working knowledge of our design, research, and content deliverables. Job responsibilities: Partner closely with Design Leads to facilitate cross-organizational impacting project discussions with multiple teams and stakeholders, driving alignment, and achieving common project goals. Collaborate with various teams to understand business demand, support capacity planning, and guide project execution. Analyze and interpret data to inform decision-making and contribute to the successful execution of projects and initiatives. Ensure adherence to Consumer and Community Banking's PXT design delivery process, including the use of Jira Align/Jira for all DCE work. Monitor Jira Align/Jira hygiene and address exceptions with DCE and Product partners. Create and maintain Book of Work (BoW) transparency to support leadership decision-making and provide key updates for executive reporting.

Requirements

• Experience working with design teams and design processes.
• 5+ years of experience in project, program, and/or product portfolio management.
• Strong organizational and communication skills, with the ability to manage multiple projects and tasks simultaneously.
• Proficiency in Confluence, MS Teams, and MS Office (Outlook, Word, Excel, PowerPoint, SharePoint).
• Familiarity with design tools (such as Figma) and UI/UX design processes.
• Familiarity with Atlassian/JIRA software tools.

Nice To Haves

• Experience or familiarity with Monday.com or similar reporting tools is a plus.

Responsibilities

• Partner closely with Design Leads to facilitate cross-organizational impacting project discussions with multiple teams and stakeholders, driving alignment, and achieving common project goals.
• Collaborate with various teams to understand business demand, support capacity planning, and guide project execution.
• Analyze and interpret data to inform decision-making and contribute to the successful execution of projects and initiatives.
• Ensure adherence to Consumer and Community Banking's PXT design delivery process, including the use of Jira Align/Jira for all DCE work.
• Monitor Jira Align/Jira hygiene and address exceptions with DCE and Product partners.
• Create and maintain Book of Work (BoW) transparency to support leadership decision-making and provide key updates for executive reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed