Vice President, Performance & Analytics

Linkwell Health•New York, NY

23h

About The Position

Linkwell Health, the premier consumer experience company serving health plans and health services organizations, seeks a Vice President, Performance & Analytics to own the end-to-end measurement, optimization, and strategic interpretation of our engagement and activation programs. This role sits at the intersection of performance optimization, analytics infrastructure, and executive storytelling. The Vice President, Performance & Analytics balances strategy with execution — setting the standards for how success is defined, measured, analyzed, and communicated — while remaining hands-on in experimentation, reporting, and insight generation. The ideal candidate is a rare hybrid: deeply analytical, fluent in experimentation and funnel analysis, comfortable building and validating dashboards and data pipelines, and exceptional at translating complex data into clear, decisive business guidance for clients and internal stakeholders. In this role, your Key Performance Areas (KPAs) will be: Performance ownership & optimization Own program performance end to end, including experimentation strategy, optimization, and ongoing tuning Design and lead A/B and multivariate experiments across email, SMS, web, and omni channel journeys Identify performance drivers and inhibitors through funnel, cohort, and segmentation analysis Partner closely with creative, product, and engineering leaders to translate insights into measurable action Insights, strategy & storytelling Define success metrics aligned to client objectives, business outcomes, and regulatory constraints Lead root-cause analyses to explain performance shifts, anomalies, and emerging trends Translate complex data into clear, compelling narratives for client-facing readouts and executive audiences Frame insights for decision-making and confidently recommend next actions Analytics & reporting infrastructure Own the evolution of dashboards and reporting frameworks across Linkwell programs Ensure data quality, accuracy, and readiness prior to launches and major program changes Partner with data engineering to validate pipelines, tracking, and KPI definitions Serve as the connective tissue between raw data, performance insights, and strategic interpretation Client-facing leadership Lead performance readouts, insights decks, and strategic recommendations Act as a trusted analytics and performance advisor to health plan and partner executives Confidently defend methodology, results, and conclusions in high-stakes, data-driven discussions

Requirements

Deep experience with A/B and multivariate testing
Strong funnel, cohort, and hypothesis-driven analysis expertise
Advanced SQL fluency
Experience with BI tools (Tableau, Looker, Power BI, or similar)
Strong command of KPI definition, tracking, and measurement frameworks
Proven ability to translate complex analyses into clear business recommendations
Comfort operating in regulated environments with sensitive data (HIPAA/PHI awareness)
Demonstrated ability to collaborate cross-functionally with product, engineering, and client teams

Nice To Haves

Experience working with healthcare, health plans, or other regulated industries
Familiarity with outbound engagement platforms (email, SMS, marketing automation)
Experience supporting experimentation in omni channel engagement programs
Demonstrated ability to mentor analysts and shape a performance-driven culture
Exceptional executive communication and presentation skills

Responsibilities

Performance ownership & optimization Own program performance end to end, including experimentation strategy, optimization, and ongoing tuning
Design and lead A/B and multivariate experiments across email, SMS, web, and omni channel journeys
Identify performance drivers and inhibitors through funnel, cohort, and segmentation analysis
Partner closely with creative, product, and engineering leaders to translate insights into measurable action
Insights, strategy & storytelling Define success metrics aligned to client objectives, business outcomes, and regulatory constraints
Lead root-cause analyses to explain performance shifts, anomalies, and emerging trends
Translate complex data into clear, compelling narratives for client-facing readouts and executive audiences
Frame insights for decision-making and confidently recommend next actions
Analytics & reporting infrastructure Own the evolution of dashboards and reporting frameworks across Linkwell programs
Ensure data quality, accuracy, and readiness prior to launches and major program changes
Partner with data engineering to validate pipelines, tracking, and KPI definitions
Serve as the connective tissue between raw data, performance insights, and strategic interpretation
Client-facing leadership Lead performance readouts, insights decks, and strategic recommendations
Act as a trusted analytics and performance advisor to health plan and partner executives
Confidently defend methodology, results, and conclusions in high-stakes, data-driven discussions