Vice President, Property Management

Conifer Realty LLC•New York, NY

5d•$190,000 - $200,000•Hybrid

About The Position

Under the general supervision of the Executive Vice President, Property Management, the Vice President (VP), Property Management is an experienced and strategic property management professional responsible for overseeing the successful operation of Conifer’s Property Management function. The VP will provide leadership to the property management teams, ensuring the performance and stability of Conifer’s multifamily, senior, and commercial units. The VP’s responsibilities include strategic direction, oversight of compliance, day-to-day management of Conifer-managed properties, and supervision of site teams. This role assumes full accountability for the personnel, physical conditions, and economic performance of the portfolio, with a focus on maximizing Net Operating Income (NOI), achieving property budget goals, and minimizing vacancies. The VP reports directly to the Executive Vice President, Property Management and will have direct oversight of all portfolio leadership. Success in this role requires collaboration with key departments and stakeholders, including Maintenance and Facilities, Compliance and Administration, Asset Management, Residential Accounting, People + Culture, Legal, Development teams, external housing authority representatives, and other relevant partners.

Requirements

Minimum 8+ years of successful multi-site management experience required.
Affordable Housing experience strongly preferred. Compliance experience with LIHTC, HUD-Section 8, RD, Fair Housing required.
Strong MS Office suite (Word, Excel, PowerPoint, Outlook).
Knowledge of industry software program(s) a plus; Yardi Voyager preferred.
Strong financial management experience in site budgeting with roll-up to regional operations budgeting.
Prior experience with the maximization of properties NOI in accordance with business plan and properties’ budgets needed.
Prior staffing, training, and performance management experience required.
Must have reliable transportation/vehicle, appropriate valid vehicle insurance, and a valid drivers’ license to attend regional, site and corporate meetings, in addition to training, conferences, others.
Degree: 4-year College Degree required.
Flexibility to travel to regional properties, Corporate, conferences, other meetings as required.
Physical attendance at assigned work locations during scheduled hours is essential.
Demonstrated excellent oral and written communication skills.
Excellent customer service skills with ability to effectively collaborate with fellow colleagues at all levels, residents and their families, contractors, vendors, visitors, local and state representatives, other officials as required.
Enthusiastic, highly motivated with a strong work ethic and has an intense focus on achieving results.
Demonstrated expertise in change management and operational excellence.
Ability to demonstrate organizational, time-management, and multi-tasking skills to effectively manage several projects with daily activities at one time to meet required timelines set.
Able to practice excellent business judgment and practices.
Strategic mindset with ability to apply critical thinking to identify and solve problems.
Strong listening, communication, and presentation skills.
Willing to go the extra mile to resolve issues and complete tasks required, including any extended hours that might be needed.
Displays a positive attitude, exercises self-control at all times.
Resourceful; excellent problem-solving skills.
Able to handle confidential matters.
Flexible, able to multi-task; adaptable to change projects when needed.
Business Professional with excellent business judgment.
Ability to read and comprehend complex documents (regulatory agreements, contracts, others).

Nice To Haves

Nationally recognized industry designations, preferably in Affordable Housing a plus
Knowledge of industry software program(s) a plus; Yardi Voyager preferred.

Responsibilities

Oversee Property Management activities of all managed properties.
Lead and mentor direct reports
Manage collaboration among staff and across departments to implement strategy and maximize impact
Promote a culture of accountability, transparency, integrity, respect, and commitment
Promote exacting standards of performance, service quality, and operational efficiency
Develop leaders and encourage innovation to advance the theory of change
Ensure training needs are assessed, and necessary training programs are designed and implemented to meet staff requirements
Evaluate direct reports, counsels and recommends areas for improvement
Make annual salary recommendations based on overall performance ratings for property managers, and reviews and approves property managers’ salary recommendations for the management office staff
Along with the SVP, Property management and Leadership, establish high standard of performance, KPIs, and KRIs for key property management activities.
Operate as a Senior Leadership Team member, providing department summary and guidance to other department heads – ensuring transparency and communication in pursuit of Conifer’s annual goals
Work with the Asset Management team to build reports and dashboards to communicate appropriate information to relevant audiences, including the board of directors.
Ensure time and thorough completion of Property management responsibilities including but not limited to leasing, code compliance, building maintenance – in partnership with maintenance and facilities leadership, rent collections, reporting deliverables and ad-hoc request.
Work closely with portfolio staff and the Compliance and Administration team to proactively address all regulatory compliance areas within the property management function.
In partnership with the SVP, Property Management, develop and implement effective leasing and resident retention programs for all residents.
Collaborate with Procurement, Asset management and Facilities and Maintenance leadership to negotiate major vendor contracts and pursue portfolio wide expense reductions through vendor bidding.
Conduct regular side visits as needed to include but not limited to review of: curb appeal, status of Capex projects, common are and vacant unit inspections, and personnel issues.
Work closely with the Risk Management and Legal departments to review status of liability and property damage claims.
Review and manage the financials of the portfolio which includes maximizing NOI in accordance with property budgets, business plans and the minimization of individual property vacancies. In addition, this includes:
Month end reporting
Action plans
Occupancy of portfolio
Rent collections and rent levels
Capital projects
Compliance with agency inspections and ensuring the site is prepared to meet the agency requirements.
Ensuring that the sites have appropriate staff that is high performing. Coordinating staff between regions as appropriate for business needs.
Build and maintain excellent relationships and reputations with residents, staff and other property management stakeholders. Handle any resident concerns that are not adequately resolved by the AVP/RM.
Establish and maintain relationship with agencies that are involved with the properties in the designated region. Support the AVP when necessary to resolve any regulatory concerns that arise that need to be escalated.
Conduct regular site visits to ensure that all properties are maintained within Conifer standards. Underperforming properties may need more frequent visits performed by VP or AVP, as assigned.
Support AVPs in the preparation of annual budgets during the budgeting season. Review budget drafts of proposed business plans prior to submission for approval. Convene annual budget meetings and any other budget review sessions with Property Management and Asset Management leadership.
In collaboration with Asset Management and Compliance & Administration, ensure rent increase process is completed and submitted in a timely manner, ensuring appropriate follow-up to achieve the expected results.
Ensure that changes to management fees are implemented on time and accurately.
Attend any interdepartmental meetings that involve either existing or new properties in the portfolio.
Ensure that all property management staff informed and trained around rent-up schedule, tax credit delivery schedule and break-even plan for any new properties onboarded.
Inform Property Management leadership (EVPs, Regional Managers, etc.) of any activity at the sites that are of concern and can potentially negatively affect the operation of the site and in accordance with the Conifer notification protocol.
In the event of an emergency or disaster at the site; provide the physical corporate presence and support as appropriate.
Other job-related projects, duties and tasks that may arise and are assigned.