Victim Assistance Specialist
About The Position
Crime victims deserve the opportunity to receive supportive assistance, and you can help by becoming a Victim Assistance Specialist in our office! As a Victim Assistance Specialist, you will provide supportive services to crime victims, assisting them at hearings and coordinating with attorneys, victim advocates, and staff members to provide valuable assistance throughout the criminal justice process. You will be responsible for legal clerical work, notification of court-related events, and direct victim assistance for the Victim Services Division. You have a unique opportunity to make a difference in the lives of others! Join us today!
Requirements
- Three years of progressively responsible legal, court, justice system, or administrative support related experience
- High School Diploma or GED
- A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis
- Must currently possess and have the ability to obtain a valid Arizona Driver’s License at time of hire
Nice To Haves
- Bilingual skills in English and Spanish
- Customer service experience
- Must currently possess and have the ability to obtain a valid Arizona Driver’s License at the time of hire
Responsibilities
- Works directly with crime victims
- Act as a liaison between the victim, the assigned advocate and prosecutor
- Provide notifications and short notice of hearings, confer actions with victims and communicate the victims’ responses to the advocate and/or prosecutor
- Provide basic resources and referrals to crime victims
- Attend hearings with crime victims to provide factual information or morale support
- Coordinate meetings
- Provide basic or limited crisis intervention
- Collect, assemble, organize, and maintain restitution information and case files
- Coordinate with attorneys, victim advocates, and staff members to directly assist victims and/or obtain restitution information from victims and prepare required paperwork for court
- Review and determine the sufficiency of restitution information
- Monitor the progress of restitution requests
- Maintain a database of contacts and phone numbers for business and insurance victims
- Redact and scan restitution documents into the data system as required
- Develops and maintains positive and productive working relationships with co-workers and crime victims using principles of good customer service
- Work in the presence of or with a trained canine that comforts victims
- Responsible for submitting timely monthly reports to assigned supervisor
- All case management activities are recorded and entered in PbK
- Refer and/or hand off any emotionally charged or mental health-related victims to an Advocate
- May have an opportunity to shadow advocates to gain insights into their role (or responsibilities) within the criminal justice system.
Benefits
- Work with a greater purpose
- Tuition reimbursement
- Exceptional work-life balance
- Opportunities for growth and development within Maricopa County
- Low-cost, high-value healthcare for you and your qualifying dependents
- Child care benefits, including access to our on-site center
- Maricopa County Kids Club, dedicated to serving Maricopa County families
- Paid vacation, sick time, and parental leave
- Extensive wellness program, including an incentive
- Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
