Video Surveillance Systems Field Technician (SO# 431A-J)

Tri-Force Consulting Services, Inc. • Philadelphia, PA

1d

About The Position

Provide field installation and troubleshooting support for City-deployed residential video doorbell cameras. Perform site readiness checks, install and configure devices (including wired installs for ADA residents as directed), verify connectivity, deliver basic resident onboarding, and document each completion per City checklist and project procedures.

Requirements

• 2+ years experience installing and servicing low-voltage devices (e.g., CCTV, access control, alarms, networking) or equivalent.
• Ability to read wiring diagrams/schematics and perform safe installations using standard tools.
• Basic Wi-Fi/network troubleshooting and strong customer service communication.
• Valid driver’s license; ability to work outdoors and perform field work safely.

Nice To Haves

• Experience with video surveillance systems and related software/tools.
• Knowledge of networking concepts (switches, VLANs, Power over Ethernet) and structured cabling is a plus.

Responsibilities

• Conduct pre-install site checks (mounting location, power/wiring readiness as applicable, Wi-Fi signal/basic connectivity).
• Install, configure, and test video doorbell cameras; complete install checklist and resident sign-off.
• Perform wired installs for ADA residents when scheduled; otherwise complete standard installation per program guidance.
• Troubleshoot device/app connectivity issues and escalate to vendor support when required.
• Track device inventory (serial numbers), manage spares, and coordinate swaps/returns for defective units.
• Support event-day deployment and final block party operations as requested

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed