Village Host

Kitchen Kettle Foods•Leacock Township, PA

1d•$11

About The Position

The Village Host creates a warm, welcoming first impression for bus groups and individual guests by proactively greeting them, sharing helpful information, and offering clear directions throughout the Village. This role plays a key part in collecting bus group data, building strong relationships with drivers, guides, and group leaders, and promoting group incentives and add-on experiences that enhance each visit. The Village Host also supports the Group Sales team with behind-the-scenes and clerical tasks to help group tours run smoothly from arrival to departure.

Requirements

High level of energy with enthusiastic/positive attitude
Proficient communication skills with a guest focus
Ability to talk in front of groups and communicate important information
Ability to talk on the phone
Ability to adapt to changing environments
Proficient in computer skills
Self-motivated/able to work with little supervision

Responsibilities

Warmly greet bus and motor coach groups with a friendly smile and welcoming presence.
Present key information about the shops, history, and culture of the Village in an engaging way.
Complete data collection forms to accurately track bus and motor coach traffic.
Provide clear Village information and directions to guests throughout their visit.
Proactively engage in conversation with Village guests to answer questions and enhance their experience.
Build and maintain positive relationships with bus drivers, group leaders, guides, and guests.
Share information about group incentives, add-on tours, and special experiences with drivers and guides.
Assist in relaying important messages and updates to guests as needed.
Support the Group Sales team with clerical and behind-the-scenes group tour duties as assigned.