VIP Club Lounge Host $75K-$120K+

Holiday Inn Club Vacations

9d • $75,000 - $120,000

About The Position

At Holiday Inn Club Vacations, we believe in strengthening families. And we look
for people who exhibit the courage, caring and creativity to help us become the
most loved brand in family travel. We’re committed to growing our people,
memberships, resorts and guest love. That’s why we need individuals who are
passionate in life and bring those qualities to work every day. Do you instill
confidence, trust and respect in those around you? Do you encourage success and
build relationships? If so, we’re looking for you.

This position is responsible for checking in and out our owners and marketing
guests in an efficient manner with guest service as the primary focus. He/she is
responsible for exceeding our guests and owners expectations during the check in
process by providing resort and area specific information. During the check in
process, this employee needs to maintain the utmost integrity while providing a
positive world class experience to our owners and guests. He/she will also be
asking select guests to attend an informative sales presentation regarding the
benefits of Holiday Inn Club Vacations.

Requirements

• High school diploma or equivalent required.
• Minimum of three plus years of prior hospitality and customer service experience preferred.
• Must have excellent customer service and communications skills.
• Ability to listen and understand guest/owner and anticipate their needs.
• Teamwork focused.
• Self-directed
• Excellent attention to detail.
• Must have strong verbal and written skills to communicate to guests/owners.
• Ability to deal with irate and demanding guests/owners effectively, remaining focused on outcome and responding appropriately acquiring positive results in adverse situations on the telephone or in person
• Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.

Responsibilities

• The representative is responsible for producing qualified tours to our sales team.
• Ability to deal with irate and demanding guests/owners effectively, remaining focused on outcome and responding appropriately acquiring positive results in adverse situations on the telephone or in person.
• Must be able to establish and foster positive relationships with owners, guests, co-workers and vendors.
• Ability to listen and understand guest/owner and anticipate their needs.
• Must have strong verbal and written skills to communicate to guests/owners.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED