VIP Concierge- Eldorado

Caesars Entertainment•Reno, NV

3d•Onsite

About The Position

Provide exceptional guest concierge service and welcoming atmosphere. VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible for overall maintenance of the Gold Room or VIP Room including check-in and checkout. Guest requests will be handled in accordance with written process and expedited efficiently.

Requirements

Excellent communication skills with the ability to read, write and communicate verbally in English
Ability to perform above average mathematical skills; type 35 wpm; PC skills, including Word and Excel
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures
Ability to establish and maintain effective working relationships with staff and Guests
High School diploma or equivalent
Must have excellent communication skills in English both written and verbally.
PC skills including familiarity with Outlook, Excel, Word, LMS programs desired.
Prior Hotel and Bartending skills preferred
Must be 21 years or older

Nice To Haves

Prior Hotel and Bartending skills preferred

Responsibilities

Appropriate grooming and wearing of uniform
Welcomes guests with a positive, courteous, and sincere attitude when they walk through the door
Ensure guest receive the correct room type in proper working condition based upon VIP requests given
Provide accurate information about the ROW special events, offers, and amenities.
Extending offer to book future reservations during check in / out
Collect credit card for room charges
Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
Post room charges, paid outs, corrections as directed
Work with Casino Marketing, Player Development Executives and Management to find mutually agreeable solutions when challenges arise
Assist VIP Guests in obtaining reservations for dining, golf, spa, restaurants, shows, or other amenities
Remain well versed and up to date with all in-house and regional events
Coordinate with Housekeeping to ensure priority cleaning of VIP Guest rooms
Review daily VIP arrival list and complete amenities sheets along with other special requests
Assign room, suite, or penthouse as directed prior to guest arrival
Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests
Review daily VIP arrival list and complete amenities sheets along with other special requests.
Assign room, suite, or penthouse as directed prior to guest arrival
Coordinate with the Transportation Department for limo arrangements, floral deliveries, luggage handling or any other requests from VIP Guests
Perform bartending duties
Maintain cleanliness of the Gold Room and VIP Room
Assist in welcoming and training any new Row team members
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned