Vip Host - novelle

Mohegan Sun • Uncasville, CT

5d

About The Position

This position is responsible for taking reservations and welcoming, seating and presenting menus to guests according to department policies and procedures.

Requirements

• Previous guest service experience
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel and Outlook
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Property wide knowledge of Mohegan Sun for the purposes of assisting guests
• Working knowledge of the NightPro and Open Table systems
• Outlet-specific standard operating procedures
• SMART alcohol awareness
• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Responsibilities

• Makes reservations via the Nightpro and Open Table systems
• Coordinates all guest seating in accordance with front of house operations
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait times and minimums
• Assists in keeping general admission and VIP lines in order
• Answers phones, assists guests and takes messages for management
• Communicates effectively with sales and catering management regarding large party inquiries
• Answers guest questions concerning restaurant and nightlife operations
• Interacts with all guests and team members throughout service
• Promotes upcoming venue events and reaches out to VIP guests and regular clients to make reservations
• Cleans and organizes the Host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets, as prescribed by the outlet
• Assists department manager in opening and closing duties including arranging the room, setting tables and preparing for special events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed