VIP Host/Sales Member

Clevelander Ocean LP•Miami Beach, FL

7d•$42,000

About The Position

We are seeking an enthusiastic and experienced VIP Host/Sales Member to join our dynamic team at Clevelander. The VIP Host/Sales Member will be responsible for managing the VIP and group reservations, front-of-house operations, and ensuring an exceptional dining experience for our guests. This role requires a friendly and professional demeanor, excellent organizational skills, and the ability to lead and motivate a team. The VIP Host/Sales Member is responsible for delivering a high-touch, high-energy VIP experience while driving reservations, table sales, and repeat clientele. This role leads the front-of-house VIP operation. This includes guest list management and VIP arrivals to service coordination, issue resolution, and team performance, ensuring every guest interaction reflects Clevelander South Beach standards.

Requirements

At least 21 years of age; High school diploma required.
Minimum of 2-3 years of experience in a similar role within the hospitality or restaurant industry.
Proven ability to lead and motivate a team, with strong organizational and multitasking skills.
Existing local network (hospitality partners, corporate contacts, concierges, event planners).
Experience managing VIP table layouts, guest lists, and bottle service coordination.
Consistently maintains a well-groomed appearance, posture and hygiene as deemed by management.
Make-up, hair, appearance, and style are aligned with current fashion standards and trends as deemed by management and consistent with Clevelander brand.
Outgoing personality is warm and friendly, demonstrates enthusiasm and professionalism, effective listening skills, strong judgment.
Excellent customer service skills.
Ability to work in a team environment.
Ability to verbally communicate and take directions.
Ability to multi-task in high volume and fast paced work environment.
Ability to remain calm in high stress situations.
Strong attention to detail required.
Must possess basic computer skills.
Extensive knowledge of the restaurant and hotel, its services and facilities.
Possesses knowledge of the appropriate table settings and service ware.
Capable of describing all menu items, prices and methods of preparation and use of suggestive selling techniques to encourage the guests to choose items that are house specialties.
Is an enthusiastic, helpful, and positive member of the team.
Is professional, responsible, and mature in conduct and behavior.
Is understanding of, encouraging to and friendly with all co-workers.
Is self-motivated and uses time wisely.
Maintains open lines of communications with each department.
Communicates pertinent information.
Responds positively to new ideas.
Openly accepts critical/developmental feedback.
Reports to work on time.
Is available to work a flexible schedule to include weekends and holidays.
Is available to help other departments in emergency situations.
Adheres to all work rules, procedures and policies established by the company including, but not limited to those contained in the team member handbook.
Work requires evenings, weekends, and holiday hours.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift to 20 lbs. on occasion.
Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening, and hearing ability and visual acuity.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Talking and hearing occur continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.

Responsibilities

Drive VIP reservations and table sales through outreach, relationship-building, and daily follow-ups.
Maintain and grow a book of business (repeat guests, corporate contacts, local partners, and promoters as applicable).
Upsell premium tables, experiences, and event offerings while protecting brand standards and guest satisfaction.
Track nightly results and key metrics (covers, spend, comps, retention, feedback).
Address guest inquiries, concerns, and special requests promptly and professionally. Resolve any issues to ensure guest satisfaction.
Coordinate seating and guest arrangements for reservations and large parties.
Presents a warm, welcoming, and outgoing first impression to guests entering and/or passing by the property entrances.
Delivers an enthusiastic and professional greeting to guests upon arrival at dining areas and adds them to the wait list when necessary.
Provides guests with menus and answers any initial questions.
Assign guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process.
Engage with guests to ensure happiness with the food and beverage services they receive.
Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company’s brand expectations.
Build relationships with guests that add value to the guest experience.
Serves as a Brand Ambassador for Clevelander, using finesse and good judgment.
Always maintains and ensures compliance with all policies and procedures.
Documents Maintenance issues.
Attends required meetings.
Maintains a clean and orderly work area.
Properly document all transactions.
Take care of all platforms for reservations including table signs and sending calendar invites to managers for all reservations.
Will need to go offsite to Secure new business.
Will need to be available Friday and Saturday nights to be on property.
Additional duties as necessary and assigned.