VIP Host Services Coordinator - Luxury Experience - Bellagio

MGM Resorts International

2d • $23

About The Position

The coordinator will provide upbeat, personalized service from first guest contact until reservation(s) completion for all luxury accommodations located within MGM Resorts International Las Vegas properties. The overarching goal of this position is to encourage and foster repeat business by demonstrating outstanding guest service that reflects our five‐star, five‐diamond service culture in every customer interaction. This position acts as a liaison between Front Office Departments and Executive Offices ensuring all guests are treated as VIPs.

Requirements

• High School Diploma or GED
• 1+ years of prior relevant experience of Concierge or Front Desk or relevant experience

Responsibilities

• Assists with coordinating the approval process of suites, ensuring the elements are complete and the details are communicated timely and efficiently to guests and team members.
• Anticipates guest needs and/or engages guest to capture all possible up‐sell and cross‐sell opportunities, by recommending appropriate features and benefits to customize the guest experience to maximize revenue opportunities.
• Comprehensive knowledge of multiple MGM Resorts Property offerings, locations, amenities and services provided.
• Cultivate and maintain relationships to Chairman's Club members with outstanding customer service and communication skills.
• Resolve complaints and issues effectively within limits of authority and empowerment, while escalating concerns as appropriate.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED