VIP Liaison - Marquee Nightclub Las Vegas

Tao Group Hospitality•Las Vegas, NV

About The Position

The VIP Liaison generates revenue through the development and servicing of relationships with existing and potential target guests. The VIP Liaison is responsible for the quality of service offered to patrons of the Company venues by effectively handling guest complaints and discrepancies, assuring all guests are dealt with in an efficient and courteous manner. The VIP Liaison facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintain high - level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability. The VIP Liaison will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction.

Requirements

High School Diploma or equivalent required
Strong communication and networking skills are required
Minimum 5 years in the nightlife or hospitality industry; sales experience is preferred
Proficient in the use of social media applications
Proficient in Windows Office, Microsoft Office, Mac, OSX, POS Systems
21+ years of age
Ability to write, read, and verbally communicate
Must have good positive energy throughout the day
Must be able to print legibly for Team Members, management, and guests to read
Must be able to stand for extended periods of time
Must be able to move quickly
Must be able to push and lift up to 75 lbs. with or without assistance
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Exposure to cleaning materials
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Sell and maintain VIP table reservations/ guest list at assigned venue per agreed upon
Maintain the minimum revenue support weekly requirements at company venues other than your own
All VIP table reservations must be entered in to Venue Driver including; the guests full name, cell number, and email address. Reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid
All assigned data collection, marketing, and social media tasks must be completed per management’s requests
Maintain professionalism at the work place and with co-workers and patrons
Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
Maintain a consistent and high level of pass & guest list productivity
Be attentive to all company related events and upcoming venues and changes
Maintain and meet any and all marketing requirements such as guest list, contact information forms, Facebook invites and bulletins
Keep a proper and professional appearance and attitude
Responsible for maintaining the workstation / podium in a neat and orderly fashion
Maintain and promote a friendly atmosphere for customers and staff
Comply with added hours or time frame after scheduled shift as needed
Provide customers with information and directions
Inform management of any complaint, comments or incident
Appear in dress code for all shifts at your scheduled time
Comply with cross promotion of all venues and when needed
Create/maintain sense of goodwill and hype for driving revenue while reaching the maximum amount of possible patrons
Assist with loading/unloading of miscellaneous equipment, such as boxes, flyers, passes, signs, etc.
Avoid over distribution of company collateral to individuals and drops
Not to give Company collateral or business cards to any questionable or known individuals who sell collateral or misrepresent the company.
Provide a friendly, personal demeanor with a willingness to interact
Provide professional and friendly guest services
Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times
Ability to work safely and prevent personal injury
Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions
Online Promotion is an integral part of being an VIP Liaison
Related duties as assigned
Assists and/ or completes additional tasks as assigned