VIP Lounge Representative - Beau Rivage

MGM Resorts InternationalFolsom, CA
2d$16Onsite

About The Position

As a VIP Lounge Representative, you’ll provide personalized, luxury service that creates memorable experiences for our most valued guests. If you love hospitality and making meaningful connections, apply today.

Requirements

  • Must be 18 years old or older.
  • Must have High School diploma or GED.

Responsibilities

  • Answer questions, facilitate guest reservations and verify if special requests/amenities were delivered.
  • Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest.
  • Resolve guest bills with casino hosts for any additional food, beverages or show tickets.
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
  • Open the VIP lounge daily by following department standards including but not limited to: running Opera reports for guest arrival and departure information and assigning rooms for VIP arrivals.
  • Close the VIP lounge daily by following department standards including but not limited to: ensuring guest rooms are assigned, amenities sent, take prepared keys to the front desk, run next day arrival reports, forwarding phones and locking the VIP lounge.

Benefits

  • Wellness incentive programs to help you stay healthy physically and mentally.
  • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
  • Free meals in our employee dining room.
  • Health & Income Protection benefits (for eligible employees).
  • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
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