VIP Lounge Server (Top of the Rock - Rockefeller Center)
About The Position
Top of the Rock at Rockefeller Center is one of New York City’s most celebrated attractions, offering panoramic skyline views and a refined, world-class guest experience. To support peak season operations, we’re seeking polished, hospitality-driven VIP Lounge Servers who bring exceptional etiquette, attentiveness, and professionalism to an elevated guest environment. As a VIP Lounge Server, you curate a personalized and seamless experience for our distinguished guests, ensuring comfort, exclusivity, and service excellence throughout their visit. This seasonal opportunity offers hands-on exposure to high-touch hospitality within a premier NYC destination, with potential consideration for future opportunities based on performance and business needs. Why This Role Matters As a VIP Lounge Server, you set the standard for an exclusive guest experience. Your attentiveness, professionalism, and personalized service ensure VIP guests leave with lasting positive impressions, enhancing both the lounge experience and Top of the Rock’s reputation as a world-class attraction.
Requirements
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, guest-focused environment
- Ability to work independently and take initiative
- Excellent communication and teamwork skills
- Friendly, approachable, and professional demeanor
- Comfort using computer systems and POS or lounge management tools
- High School Diploma or equivalent required
- 1–2+ years of customer service or related experience preferred
- Flexible availability, including weekends and holidays
- Professional appearance and adherence to company standards
- Ability to lift/move up to 40–60 lbs. and operate equipment as needed
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Visual acuity for both close and distance tasks, including reading monitors and registers
Nice To Haves
- Prior customer service or observation deck experience is a plus
Responsibilities
- Welcome and assist VIP guests with a professional and friendly demeanor
- Serve beverages and provide storage for personal items
- Share information about the Observation Deck and the Top of the Rock experience
- Address and resolve guest inquiries or concerns, ensuring satisfaction
- Maintain a clean, stocked, and well-organized lounge environment
- Implement personalized service for repeat VIP guests to enhance guest satisfaction
- Follow all company policies and procedures
- Assist leadership with operational projects or special initiatives as needed
Benefits
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
