About the position
Hard Rock Tulsa is seeking a VIP Marketing Specialist to join our Loyalty department. As the right hand to a Casino Host, this role will turn strangers into regulars, building genuine relationships and becoming the casino’s friendly face. You’ll be the virtual host, answering questions, offering recommendations, and making sure every guest feels like a pro. If you’re passionate about delivering excellent customer service, engaging with guests, and contributing to exciting promotions and events, we’d love to hear from you! Bring your skills and enthusiasm to our team and help make every guest's experience unforgettable.
Responsibilities
- Turn strangers into regulars by building genuine relationships.
- Act as the virtual host, answering questions and offering recommendations.
- Ensure every guest feels valued and appreciated.
- Contribute to exciting promotions and events.
Requirements
- Passion for delivering excellent customer service.
- Strong communication skills.
- Ability to engage with guests effectively.
