Virtual Branch Service Advisor

FleetPride • Irving, TX

3d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

• Assist customers in intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels
• Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders once completed
• Ensure professional, timely, and high-quality customer interactions both internally and externally that drive satisfaction and loyalty
• Work with service technicians to estimate, schedule and complete repairs in a quick and efficient manner
• Coordinate service dispatch, purchase orders, and logistics to ensure timely service completion
• Track work progress, communicate updates internally and externally, and control related costs
• Process, and complete repair orders in a timely manner to ensure efficient and timely invoicing.
• Uphold accuracy and efficiency across all service and repair order documentation
• Assist locating and securing parts from warehouses, branches, or OEM dealers as needed
• Account for special order, returns, and warranty parts in compliance with company policy
• Maintain organized, accurate recording and ensure parts are billed out properly on service orders
• Review customer requirements, rate sheets, and bulletins to stay current on service expectations and processes
• Participate in training, team meetings, and process improvement initiatives
• Proactively identify opportunities to improve efficiency and service quality

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed