Virtual Clinical Educator

Inizio Engage•Yardley, PA

1d•Remote

About The Position

Inizio Engage has a new and exciting partnership with a leading biotechnology company, supporting its Commercial, Patient Solutions, and Medical Affairs divisions. We are currently seeking compassionate professionals to provide virtual or telephonic educational and emotional support to patients/caregivers as they navigate their diagnosis and treatment journey. This is your opportunity to join Inizio Engage and represent a top-tier biotechnology company, making a meaningful impact in patients’ lives every day. What’s in it for you? Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions Competitive environment with company wide recognition, contests, and coveted awards Exceptional company culture Recognized as a Top Workplace USA 2021 Awarded a “Great Place to Work” award in 2022 and 2023 Fortune Best Workplaces in Biopharma 2022 What will you be doing? To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company Conducting outbound medication adherence support to patients and or caregivers. Hours of operation could extend into evenings and weekends. Collecting demographic data and disposition for reimbursement services and literature fulfillment To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe Develop and strengthen relationships with key customers To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio To constantly consider new and innovative approaches that potentially develop new partnership opportunities Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team Maintain all company equipment and materials in accordance with company instructions Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required. Perform other duties as requested

Requirements

Current US healthcare professional license: RN
Associates Degree/Bachelors/BSN
Preferred minimum of 3 years’ experience working in a Neurology, sleep disorder
Demonstrate effective and professional communication
Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
Competency with Call Center Telephone Technology
Demonstrable organizational skills
A self-starter with high personal motivation
Ability to manage multiple tasks

Responsibilities

To provide in-bound or outbound non-promotional disease state related educational support to identified customers as directed by the client company
Conducting outbound medication adherence support to patients and or caregivers.
Collecting demographic data and disposition for reimbursement services and literature fulfillment
To maintain excellent quality and superior customer service while adhering to program talking points or call guides and leverage live video conferencing software on the web/client specific websites as applicable
To only use approved materials provided by Inizio or by the client, without changing, copying or distributing the materials
To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
Develop and strengthen relationships with key customers
To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client or Inizio
To constantly consider new and innovative approaches that potentially develop new partnership opportunities
Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the Patient Solutions team
Maintain all company equipment and materials in accordance with company instructions
Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required
Perform other duties as requested

Benefits

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
Competitive environment with company wide recognition, contests, and coveted awards
Exceptional company culture
Recognized as a Top Workplace USA 2021
Awarded a “Great Place to Work” award in 2022 and 2023
Fortune Best Workplaces in Biopharma 2022

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