Virtual Development Specialist

IH Mississippi Valley Credit Union•Moline, IL

2d•Onsite

About The Position

Join our team as a knowledgeable and passionate Virtual Development Specialist at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills. If you enjoy building connections and delivering excellent service, your skills will be a great match. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of the Position: The Virtual Development Specialist plays a key role in supporting the success of our Remote Delivery team. This position is responsible for developing and delivering training for both new and existing team members across remote channels, including the Contact Center, Remote Financial Center, and ITM departments. This role serves as a subject matter expert on credit union products, services, and processes, while also acting as a mentor and resource to team members. The Virtual Development Specialist helps create a positive, supportive environment focused on continuous learning and development. Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. Outstanding training; We are committed to learning new skills and growing personally & professionally Competitive compensation 401(k) with company match and profit sharing Paid time off with paid holidays Life Insurance Paid Community Volunteering Education reimbursement Fitness reimbursement Health insurance including dental and vision Flexible Spending Accounts & Health Savings Accounts Employee Assistance Program (EAP) Access to fitness center Move Up your career at IHMVCU with this great opportunity!

Requirements

High School diploma or equivalent.
Minimum 1 year experience in a Contact Center environment, preferably within a Credit Union or financial institution.
Strong leadership and team-building skills
Ability to effectively handle challenging situations with professionalism
Strong communication skills, both verbal and written
Detail-oriented with strong organizational and prioritization skills
Ability to coach and provide feedback in a constructive way
Demonstrates a sense of urgency in supporting both internal teams and members

Responsibilities

Maintain a strong understanding of all credit union products, services, and policies and ensure internal resources (Knowledge Base) are kept accurate and up to date as processes evolve.
Develop and update training materials for new hires and ongoing team development.
Plan, schedule, and facilitate training sessions across the Remote Delivery team.
Provide one-on-one and group coaching to support team member growth and performance.
Serve as a resource for Contact Center agents and Video Tellers.
Assist team members with questions, issue resolution, and member interactions to ensure a high level of service.
Offer constructive feedback, recognize improvements, and encourage continued development.
Identify training gaps and recommend process improvements or enhancements.

Benefits

401(k) with company match and profit sharing
Paid time off with paid holidays
Life Insurance
Paid Community Volunteering
Education reimbursement
Fitness reimbursement
Health insurance including dental and vision
Flexible Spending Accounts & Health Savings Accounts
Employee Assistance Program (EAP)
Access to fitness center
Outstanding training; We are committed to learning new skills and growing personally & professionally
Competitive compensation